Ceton iTV Cox Cable Tuning Adapter Nightmare

[gerrym]

I've had ongoing issues with WMC7/Ceton since Cox added the Cisco tuning adapters about a year ago. I have had Cox Cable technicians come to my house no less than 20 times over the last year to troubleshoot the issue and they've pretty much thrown their hands up and offered me a free Cox DVR which isn't a solution for me. I have the following issues:

1) Tuning adapter loses sync at least once a week (sometimes more) and has to be reset requiring a reboot of my computer but in the meantime I've lost any shows recorded on a SDV channel.
2) One channel (63), in particular, doesn't come in. This is a very strange issue, after a fresh reboot when the tuning adapter appears to be working ok, this channel never comes in. However, if I connect the cable line directly to my TV I can get the channel just fine. In the Ceton Diag. I notice the tuner frequency for this channel is 999000kHz which appears to be a dummy frequency.

I've created tickets for both of these issues with Ceton but they haven't been able to resolve the issue either. One issue that Ceton keeps making note of is that my tuning adapter is resetting itself a lot, over 30 times while collecting the last diagnostic. When I communicated this to Cox Communications they said it wasn't valid and that Ceton isn't interpreting the logs correctly. So at this point, it's a finger pointing exercise with Cox blaming Ceton and Ceton blaming Cox, Cisco or WMC. I've connected the TA to several different USB ports and the issue is the same on both of my WMC7 PC's so it's not limited to one machine.

I was wondering if anyone on here had similar issues and was curious to know if you were able to resolve them. Thanks!

[RyC]

Keep exchanging TAs and CableCards until it works! 999000 means that it's an SDV channel I think.

[richard1980]

Or you could do what I do...boycott SDV. I've been anti-SDV ever since it first came to market and even more so after seeing the monstrous TA that Cox said I was going to need.

[gerrym]

Keep exchanging TAs and CableCards until it works! 999000 means that it's an SDV channel I think.

They're simply blaming it on the Ceton Unit and it's difficult to convey to them what's wrong. I've had the TA/CC exchanged enough that I don't believe that any further replacements will make a difference. Is there any way to objectively troubleshoot the TA specifically in order that Cox (or Cisco?) would have to own/resolve the issue?

Channel 63 which doesn't work and is displaying 999000kHz is not an SDV channel. For comparison, channel 1383 which is an SDV channel shows 591000kHz.

[gerrym]

Or you could do what I do...boycott SDV. I've been anti-SDV ever since it first came to market and even more so after seeing the monstrous TA that Cox said I was going to need.

That'd be fine except for the fact that that I'd be missing out on a lot of channels I watch which defeats the whole purpose.

Something interesting to note is that my neighbor has a Tivo Roamio which also utilizes the same Cisco tuning adapter and doesn't have any of these issues. Wouldn't this point to an issue with the Ceton iTV/WMC7?

[RyC]

You could also try buying a replacement iTV or even HDHR Prime on Amazon and you can return it without any fees to see if your iTV is broken

[gerrym]

You could also try buying a replacement iTV or even HDHR Prime on Amazon and you can return it without any fees to see if your iTV is broken

I have 2 different Ceton iTV's on 2 different computers with the same exact behavior.

[Scallica]

You could also try buying a replacement iTV or even HDHR Prime on Amazon and you can return it without any fees to see if your iTV is broken

Yes, I would suggest buying an HDHR Prime, simply as a test. You can always return it.

[RyC]

If it's showing 999000 for a non SDV channel, then it looks like the channel map is wrong. 999000 for me indicates an SDV channel which when tuned shows the actual frequency

[steveo_in_sd]

I have a DCR-2650 with SDV on Cox in San Diego and have the same behavior, both on a custom W7 rig and a store-bought Acer W8.1. Only solution is to restart PC AND manually test by tuning a SDV channel to make sure the TA is up. I check in the morning before work and everything is usually ok for the evening, but the connection is sometimes lost during the day. Sometimes, I have to unplug the USB connection on the PC to get everything operational again. Unplugging the SDV side of the cord never does the trick. The connection is ALWAYS lost for me when Windows Updates get applied and the PC hasn't yet been restarted.

Data point: it takes my SurfBoard 6850 a long time to reestablish connectivity when I have to power cycle it, which is about once every 3-4 weeks. Maybe a noisy signal? Not enough of a bother for me to warrant hours and hours worth of dealing with Cox techs.

Irritating, but worth dealing with in order to avoid $35/month worth of charges.

[signcarver]

Which market of cox? What version firmware on cablecard, TA, and Ceton. My area had recently updated TA to 2001 and cards to 1301 which should help for 6 tuners but has has been terrible for me on the latest beta from ceton... I had to revert to 4/6/14 one so it lasts about a month on the i4s (my rule of thumb is you should only count on 3 weeks for 6 tuners, a month for 4 tuners and every couple of months for 3 tuners, don't count on any more... as a result I reboot them monthly and have enough tuners that I do it as needed on the 6 ETH. for the prime and 3 tuners, I have some installations that aren't used often that stay up for several months, but when it is the only tuner it tends to last about 2). I believe "officially" the firmware updates for the i4s have been much older but the newer ones do take

The 999MHz is a "placeholder" for SDV... you get it when it can't resolve or mapped incorrectly... some providers place all channels in the cablecard map with the SDV channels "assigned" to that frequency in the cablecard map. In Tucson, there is a problem with the digital audio stations that do work in phoenix as they are not in the TA map there but are in the traditional cablecard map... if you click on the cablecard tab of the web page and click "Number of Channels" it will bring up "Services/ChannelMap.html" you may need to select page 2 (or all) but is 63 listed there? When using a TA, it isn't allowed to "use" this map as the TA does all resolving. When seen on your TV it is probably broadcast in analog... years ago we used to have a PBS station like this that was "only" as analog and used by some STBs as the channel to tune before the box gets initialized... it also provided other tvguide data and clock information for use on some TVs where the digital version of the channel did none of those extra things.


As stated, for your first issue, that was happening to me on the latest ceton firmware (any that have "fixes" for NDS cards), part of this is on ceton as firmware without NDS fixes work fine but part is also on the TA as they are always the weakest link. For your second issue that is most likely on Cox getting the channel in digital and into the map correctly. There are some channels that may deliver an SDV 1 (or 3) Error if the TA is not properly authorized and goes into a state where it can't request channels be put on the line but works fine for those already on it. You may also wish to post the 2 pages of RF information from the TA (Tuner Adapter Tab, Diagnostic Menu. Rf Statistics... I said two pages as I am usually concerned with the retrans on the bottom of the second page of RF info but the first page also has some good numbers.

[gerrym]

I'm in the Las Vegas, NV market. See below for requested information; I couldn't specifically find a firmware version for the cablecard. A few intesting things about the channel map... I noticed that while the problem channel 63 is set on the map to 999000, I also notice that other channels (e.g., 1130) which are set to 999000 come in just fine. Also, I have SDV channels (e.g., 1383) which do not show up on the channel map at all but I still get them just fine so I'm kind of confused as to how exactly this channel map is being used by the Ceton. The Ceton firmware version is a beta they had me install to troubleshoot this issue but I have a general release firmware on my other card with the same behavior.

Firmware Versions:

CableCard Info:
Cisco CableCARD(tm)
Diagnostics
H/W Model: 0800, Ver: 0012
MAC Address: 00:1A:C3:3A:9E:1A
SL. No: PKGRZVWMK, Mode: MMODE
Boot Time
Sat Jan 3 2015, 8:38:07 PM GMT
Current Time
Sun Jan 4 2015, 4:20:11 PM GMT
Free Memory: 1578 KB
Bldr Ver: 121
OS Ver: PKEY1.5.3_F.p.0601
Build Time: Jun 19 2012, 13:34:00
Resource Status: 00021C1F00027DBF
BFS: Received, Hub ID: 16
CPU Channel, Generic Diags

Tuning Adapter Software Version: STA1.0.0_1520_LR_F.2001

Ceton Firmware: 14.10.3.163

Tuning Adapter RF Stats

CURRENT FDC
Freq: 73.750 MHz
DAVIC: Connected
Status: Locked
Level: -2 dBmV
Seconds: 70787
Corr Bytes: 90
Uncor Blks: 389
Errs Avg/Inst: 0 / 0
Total Bytes: 3915981978
S/N: 34 dB
CURRENT QAM
Freq: 639.000 MHz
Tuning Mode: QAM-256
Status: Locked
Level: -3 dBmV

S/N: 37 dB
Seconds: 11444
Corr Bytes: 0
Uncor Blks: 0
Errs Avg/Inst: 0 / 0
EQ Gain: 1.0
CURRENT RDC
Freq: 13.000 MHz
Power: 40 dBmV
Delay: 503 uSec
Retrans: 0



Channel Map

Ceton InfiniTV



One Two Three Four CableCARD System Tuning Adapter Log Help


Pages: 1 2 3 4 5 6 All

Channel Range Shown: 1 to 294 of 294

Channel Map

Channel

Name

Modulation

Frequency (kHz)

Program

EIA

2 KCLV QAM256 615000 5 89.5
3 NBC QAM256 753000 10 117.10
4 CCTV QAM256 615000 13 89.13
5 FOX QAM256 735000 9 114.9
6 KVCW QAM256 747000 10 116.10
7 TBS QAM256 687000 1 106.1
8 CBS QAM256 741000 8 115.8
9 TELEM QAM256 615000 9 89.9
10 PBS QAM256 741000 4 115.4
11 QVC QAM256 687000 9 106.9
12 KVMY QAM256 615000 7 89.7
13 ABC QAM256 615000 10 89.10
14 MDFOX QAM256 717000 2 111.2
15 UNIV QAM256 747000 11 116.11
16 WGN QAM256 615000 12 89.12
17 HSN QAM256 735000 8 114.8
18 TNT QAM256 687000 2 106.2
19 msnbc QAM256 753000 6 117.6
20 CNN QAM256 747000 4 116.4
21 FOXNW QAM256 615000 1 89.1
22 CNNHL QAM256 615000 2 89.2
23 NICK QAM256 633000 1 92.1
24 FX QAM256 735000 3 114.3
25 DISC QAM256 735000 1 114.1
26 LIFE QAM256 633000 2 92.2
27 BET QAM256 717000 10 111.10
28 DISNY QAM256 687000 6 106.6
29 SPIKE QAM256 633000 3 92.3
30 ESPN QAM256 747000 2 116.2
31 ESPN2 QAM256 441000 5 60.5
32 A&E QAM256 747000 3 116.3
33 TLC QAM256 753000 4 117.4
34 USA QAM256 687000 3 106.3
35 CNBC QAM256 753000 5 117.5
36 E! QAM256 633000 4 92.4
37 MTV QAM256 633000 6 92.6
38 NBCS QAM256 369000 4 48.4
39 VH1 QAM256 753000 3 117.3
40 TCM QAM256 687000 7 106.7
41 TVLND QAM256 735000 2 114.2
42 FOOD QAM256 519000 9 73.9
43 HIST QAM256 519000 8 73.8
44 WEA QAM256 633000 5 92.5
45 SYFY QAM256 753000 7 117.7
46 CTOON QAM256 753000 11 117.11
47 TRAVL QAM256 633000 8 92.8
48 COX48 QAM256 747000 8 116.8
49 FOXSP QAM256 441000 3 60.3
50 FSNPT QAM256 747000 1 116.1
51 ION QAM256 321000 5 40.5
52 AMC QAM256 753000 2 117.2
53 BRAVO QAM256 753000 8 117.8
54 truTV QAM256 735000 5 114.5
55 HGTV QAM256 753000 1 117.1
56 CMDY QAM256 717000 11 111.11
57 CMT QAM256 735000 7 114.7
58 APL QAM256 735000 4 114.4
59 FAMLY QAM256 741000 6 115.6
62 GALA QAM256 999000 18350 158.18350
63 AZTEC QAM256 999000 7152 158.7152
64 UNIM QAM256 999000 31541 158.31541
94 FBN QAM256 999000 58649 158.58649
95 FXXP QAM256 999000 7153 158.7153
96 COX96 QAM256 519000 1 73.1
97 Cool QAM256 657000 3 101.3
98 COX98 QAM256 999000 7000 158.7000
99 CH.99 NTSC 117000 5 99.5
110 REWND QAM256 615000 3 89.3
111 JCKPT QAM256 747000 5 116.5
112 PBS-C QAM256 669000 3 103.3
113 PBS-V QAM256 669000 4 103.4
115 STRLA QAM256 651000 3 100.3
116 LWN QAM256 675000 3 104.3
119 LATV QAM256 651000 5 100.5
121 GETTV QAM64 93000 11 95.11
122 TLEX QAM256 657000 4 101.4
123 COZI QAM256 663000 3 102.3
124 THIS QAM256 675000 5 104.5
125 FOX D QAM256 651000 4 100.4
127 AntTV QAM256 663000 5 102.5
128 MOVIE QAM256 663000 2 102.2
129 MeTV QAM256 669000 5 103.5
141 ESPND QAM256 999000 61131 158.61131
143 TLEX QAM256 657000 4 101.4
155 MDFOX QAM256 717000 2 111.2
156 TELEM QAM256 615000 9 89.9
157 UNIV QAM256 747000 11 116.11
164 BIN2 QAM256 999000 7190 158.7190
165 REY QAM256 999000 7196 158.7196
166 NGMUN QAM256 999000 6816 158.6816
192 CSPAN QAM256 735000 6 114.6
201 HBO2W QAM256 531000 5 75.5
362 nuvo QAM256 999000 18262 158.18262
368 MTV 3 QAM256 999000 55928 158.55928
370 Mun2 QAM256 999000 17599 158.17599
380 BIN1 QAM256 999000 7182 158.7182
386 MLBTV QAM256 999000 62240 158.62240
501 PPV1 QAM256 741000 1 115.1
502 PPV2 QAM256 741000 2 115.2
503 PPV3 QAM256 741000 3 115.3
900 PLY QAM256 999000 6513 158.6513
901 MC01 QAM256 705000 1 109.1
902 MC02 QAM256 705000 2 109.2
903 MC03 QAM256 705000 3 109.3
904 MC04 QAM256 705000 4 109.4
905 MC05 QAM256 705000 5 109.5
906 MC06 QAM256 705000 6 109.6
907 MC07 QAM256 705000 7 109.7
908 MC08 QAM256 705000 8 109.8
909 MC09 QAM256 705000 9 109.9
910 MC10 QAM256 705000 10 109.10
911 MC11 QAM256 705000 11 109.11
912 MC12 QAM256 705000 12 109.12
913 MC13 QAM256 705000 13 109.13
914 MC14 QAM256 705000 14 109.14
915 MC15 QAM256 705000 15 109.15
916 MC16 QAM256 705000 16 109.16
917 MC17 QAM256 705000 17 109.17
918 MC18 QAM256 705000 18 109.18
919 MC19 QAM256 705000 19 109.19
920 MC20 QAM256 705000 20 109.20
921 MC21 QAM256 705000 21 109.21
922 MC22 QAM256 705000 22 109.22
923 MC23 QAM256 705000 23 109.23
924 MC24 QAM256 705000 24 109.24
925 MC25 QAM256 705000 25 109.25
926 MC26 QAM256 705000 26 109.26
927 MC27 QAM256 705000 27 109.27
928 MC28 QAM256 705000 28 109.28
929 MC29 QAM256 705000 29 109.29
930 MC30 QAM256 705000 30 109.30
931 MC31 QAM256 705000 31 109.31
932 MC32 QAM256 705000 32 109.32
933 MC33 QAM256 705000 33 109.33
934 MC34 QAM256 705000 34 109.34
935 MC35 QAM256 705000 35 109.35
936 MC36 QAM256 705000 36 109.36
937 MC37 QAM256 705000 37 109.37
938 MC38 QAM256 705000 38 109.38
939 MC39 QAM256 705000 39 109.39
940 MC40 QAM256 705000 40 109.40
941 MC41 QAM256 705000 41 109.41
942 MC42 QAM256 705000 42 109.42
943 MC43 QAM256 705000 43 109.43
944 MC44 QAM256 705000 44 109.44
945 MC45 QAM256 705000 45 109.45
946 MC46 QAM256 705000 46 109.46
947 MC47 QAM256 705000 47 109.47
948 MC48 QAM256 705000 51 109.51
949 MC49 QAM256 705000 54 109.54
950 MC50 QAM256 705000 55 109.55
951 HTALK QAM64 93000 2 95.2
952 VARTY QAM64 93000 3 95.3
953 RTVUE QAM64 93000 4 95.4
954 LFTVU QAM64 93000 5 95.5
955 ATALK QAM64 93000 6 95.6
956 GLIFE QAM64 93000 7 95.7
1000 HDPPV QAM256 507000 3 71.3
1001 ECLOD QAM256 519000 7 73.7
1003 NBCHD QAM256 663000 4 102.4
1005 FOXHD QAM256 657000 2 101.2
1006 CWHD QAM256 657000 5 101.5
1007 TBSHD QAM256 507000 1 71.1
1008 CBSHD QAM256 669000 1 103.1
1009 KBLRD QAM256 651000 1 100.1
1010 PBSHD QAM256 669000 2 103.2
1012 MyHD QAM256 651000 2 100.2
1013 ABCHD QAM256 663000 1 102.1
1014 MFOXH QAM256 675000 2 104.2
1015 UNVHD QAM256 675000 1 104.1
1016 WGNH QAM256 123000 2 14.2
1018 TNTHD QAM256 513000 2 72.2
1019 msnbH QAM256 501000 3 70.3
1020 CNNHD QAM256 525000 1 74.1
1021 FNCHD QAM256 525000 3 74.3
1023 NCKHD QAM256 471000 2 65.2
1024 FX HD QAM256 513000 3 72.3
1025 DSCHD QAM256 477000 1 66.1
1026 LIFHD QAM256 477000 4 66.4
1027 BETHD QAM256 525000 2 74.2
1028 DISHD QAM256 483000 4 67.4
1029 SPKHD QAM256 543000 2 77.2
1030 ESPNH QAM256 447000 1 61.1
1031 ES2HD QAM256 441000 1 60.1
1032 AEHDP QAM256 723000 3 112.3
1033 TLCHD QAM256 555000 1 79.1
1034 USAHD QAM256 483000 3 67.3
1035 CNBCH QAM256 723000 4 112.4
1036 E! HD QAM256 525000 4 74.4
1037 MTVHD QAM256 513000 1 72.1
1038 NBCSH QAM256 321000 1 40.1
1039 VH1HD QAM256 471000 4 65.4
1042 FDHD QAM256 483000 1 67.1
1043 HSTYH QAM256 723000 2 112.2
1044 WEAHD QAM256 507000 2 71.2
1045 SYFYH QAM256 483000 2 67.2
1046 CTNHD QAM256 471000 3 65.3
1047 TRVHD QAM256 729000 4 113.4
1049 FSNHD QAM256 447000 2 61.2
1050 FSPTH QAM256 447000 3 61.3
1052 AMCHD QAM256 513000 4 72.4
1053 BRVHD QAM256 555000 4 79.4
1054 truHD QAM256 501000 1 70.1
1055 HGHD QAM256 729000 1 113.1
1056 CMDHD QAM256 729000 2 113.2
1057 CMTHD QAM256 471000 1 65.1
1058 APLHD QAM256 543000 1 77.1
1059 FAMHD QAM256 477000 3 66.3
1064 UNIMH QAM256 57000 3 2.3
1066 TWSNH QAM256 441000 2 60.2
1068 NGOHD QAM256 543000 4 77.4
1094 FBNHD QAM256 69000 3 4.3
1095 FXXHD QAM256 729000 3 113.3
1098 C98HD QAM256 999000 7001 158.7001
1104 IDHD QAM256 477000 2 66.2
1130 GALHD QAM256 999000 6844 158.6844
1132 UNIMH QAM256 57000 3 2.3
1155 MFOXH QAM256 675000 2 104.2
1156 KBLRD QAM256 651000 1 100.1
1157 UNVHD QAM256 675000 1 104.1
1164 BIN2H QAM256 999000 7191 158.7191
1199 ECLOD QAM256 519000 7 73.7
1200 HBOHD QAM256 489000 4 68.4
1209 ECLOD QAM256 519000 7 73.7
1215 ECLOD QAM256 519000 7 73.7
1220 MAXHD QAM256 489000 1 68.1
1234 ECLOD QAM256 519000 7 73.7
1240 SHOHD QAM256 489000 2 68.2
1249 ECLOD QAM256 519000 7 73.7
1260 STZHD QAM256 489000 3 68.3
1268 ECLOD QAM256 519000 7 73.7
1297 RETHD QAM256 999000 7099 158.7099
1314 MLBHD QAM256 57000 1 2.1
1316 NHLHD QAM256 999000 6564 158.6564
1329 FS1HD QAM256 123000 1 14.1
1339 GLFHD QAM256 69000 1 4.1
1346 HC HD QAM256 555000 2 79.2
1364 NGWHD QAM256 999000 6832 158.6832
1380 BIN1H QAM256 999000 7183 158.7183
1386 MLBHD QAM256 57000 1 2.1
1501 HDPPV QAM256 507000 3 71.3
1685 PLDHD QAM256 321000 2 40.2
1687 VEL QAM256 369000 1 48.1
1850 ECLOD QAM256 519000 7 73.7
1901 MC1HD QAM64 111000 2 98.2
1902 MC2HD QAM64 111000 3 98.3
1903 MC03H QAM64 111000 4 98.4
1904 MC4HD QAM64 111000 5 98.5
1905 MC5HD QAM64 111000 6 98.6
1906 MC6HD QAM64 111000 7 98.7
1907 MC7HD QAM64 111000 8 98.8
1908 MC8HD QAM64 111000 9 98.9
1909 MC9HD QAM64 111000 10 98.10
1910 MC10H QAM64 111000 11 98.11
1911 MC11H QAM64 111000 12 98.12
1912 MC12H QAM64 111000 13 98.13
1913 MC13H QAM64 111000 14 98.14
1914 MC14H QAM64 111000 15 98.15
1915 MC15H QAM64 111000 16 98.16
1916 MC16H QAM64 111000 17 98.17
1917 MC17H QAM64 111000 18 98.18
1918 MC18H QAM64 111000 19 98.19
1919 MC19H QAM64 111000 20 98.20
1920 MC20H QAM64 111000 21 98.21
1921 MC21H QAM64 111000 22 98.22
1922 MC22H QAM64 111000 23 98.23
1923 MC23H QAM64 111000 24 98.24
1924 MC24H QAM64 111000 25 98.25
1925 MC25H QAM64 111000 26 98.26
1926 MC26H QAM64 111000 27 98.27
1927 MC27H QAM64 111000 28 98.28
1928 MC28H QAM64 111000 29 98.29
1929 MC29H QAM64 111000 30 98.30
1930 MC30H QAM64 111000 31 98.31
1931 MC31H QAM64 111000 32 98.32
1932 MC32H QAM64 111000 33 98.33
1933 MC33H QAM64 111000 34 98.34
1934 MC34H QAM64 111000 35 98.35
1935 MC35H QAM64 111000 36 98.36
1936 MC36H QAM64 111000 37 98.37
1937 MC37H QAM64 111000 38 98.38
1938 MC38H QAM64 111000 39 98.39
1939 MC39H QAM64 111000 40 98.40
1940 MC40H QAM64 111000 41 98.41
1941 MC41H QAM64 111000 42 98.42
1942 MC42H QAM64 111000 43 98.43
1943 MC43H QAM64 111000 44 98.44
1944 MC44H QAM64 111000 45 98.45
1945 MC45H QAM64 111000 46 98.46
1946 MC46H QAM64 111000 47 98.47
1947 MC47H QAM64 111000 52 98.52
1948 MC48H QAM64 111000 49 98.49
1949 MC49H QAM64 111000 50 98.50
1950 MC50H QAM64 111000 51 98.51

(C) 2012 Ceton Corporation. All Rights Reserved.

[signcarver]

I have never seen cox put so many SDV channels in the normal map before, they had probably recently moved them to SDV and haven't taken them out yet... the cablecard is on 601 (PKEY1.5.3_F.p.0601) where many areas of cox have been updated to 1301 but that really shouldn't be a problem but when the issue was happening to me, it often seemed to coincide with an attempt to push the update (for me most of my devices updated the first week... I had one device that refused on the older ceton firmware...I tried the latest beta as it supposedly fixed some problems in updating... when I reverted back, it instantly did the update.

When you tune to 1130... look at the tuner tab (One, Two, Three, or Four and Tuner under that) or the log and see which frequency it actually tuned as it should not tune at 999MHz and is an indication that it is switched.

[gerrym]

I have never seen cox put so many SDV channels in the normal map before, they had probably recently moved them to SDV and haven't taken them out yet... the cablecard is on 601 (PKEY1.5.3_F.p.0601) where many areas of cox have been updated to 1301 but that really shouldn't be a problem but when the issue was happening to me, it often seemed to coincide with an attempt to push the update (for me most of my devices updated the first week... I had one device that refused on the older ceton firmware...I tried the latest beta as it supposedly fixed some problems in updating... when I reverted back, it instantly did the update.

When you tune to 1130... look at the tuner tab (One, Two, Three, or Four and Tuner under that) or the log and see which frequency it actually tuned as it should not tune at 999MHz and is an indication that it is switched.

When I tune to 1130 the actual frequency in the tuner tab is 621000, not the 999000 in the channel map. So is it common to have SDV channels to show up that aren't in the official channel map? Any ideas on what I can do to keep the tuning adapter to lose sync so often? Also, is it normal for the tuning adapter to reset itself so many times (Ceton claimed it reset itself more than 30 times during the collection of one Ceton Diagnostic) and is there any way for me to see this myself? This is actually more of a problem for me than the single channel 63 not coming in.

[signcarver]

Usually cox never bothers putting them in the regular map... charter on the other hand usually (at least used to... some things may have changed when they went all digital) puts every channel in, the 999MHz is a "placeholder". I suggest not using the 10/3/14 firmware from ceton on cisco equipment with cox. By the way, it wasn't until johnw248 pointed it out that I realized most firmware I had trouble with had NDS fixes

Seems like a poor workaround, this has crashed the 6 tuner PCIe card a number of times, it'll run on one machine with .163 as long as you never open the diagnostic tab, on another machine with .114 the tuner crashes at about four hour intervals, after a one 12 hour trial period I rolled back to a known good stable FW but at this point not interested in any FW with a NDS workaround in it....just not worth the trouble and hassles and missed recordings and crashes and RED tuners and Disabled TA (all of which go away with a stable FW).

One thing about what John mentioned that I did notice was if you went to that diagnostic tab it would loose sync within an hour or two... otherwise for me it would lose sync within a week if I was lucky... usually within one or 2 days. Once the TA loses sync, the newer ceton firmwares will report several resets... I don't really believe it is the TA resetting, but the "link" between the two is trying to restart, its as if a rotating key is off by one position so it never syncs up (this behavior sometimes happens on primes and tivos as well but will state it is usually monthly... To be fair, I have seen some USB cables appear to do better than others (I do not suggest one more than 6 feet and prefer less than 4), and many with only USB 3 ports will also have trouble so try and make sure you are only using a USB 2 port... I also try to make sure nothing else uses that set of ports. Occasionally I have seen other USB devices also cause problems as they go in an out (i.e. a worn out drive in an enclosure).

Another trick I learned years ago that works about 9 out of 10 times (if it doesn't work you usually must power the tuner down, for internal this usually means the computer), one can type reboot and click send on the log page (textbox/button at bottom of page) and that will bring everything back to a working state.

[RyC]

I'm on Charter and even after the digital transition SDV channels are 999000 in the CC channel map. Non SDV channels have the actual frequency

[timaster]

I'm in the Tulsa area, is there any chance they offer the MTR700 instead of the Cisco TA in your market? My two TA's are the Motorola ones, they work ok mostly on the latest Motorola firmware 1.40. I still end up rebooting things about every 3-4 weeks... occasionally more often... I have two Ceton eth6 units, and the two TA's will both malfunction simultaneously, more often than not, suggesting that something Cox pushes out triggers a bug in some way, on an infrequent basis.

Not saying the Mot boxes are a perfect fix, but wondering if you'd have any better luck with them, or if they're even an option for you.

[signcarver]

If you are in a Cisco market you need a Cisco card/TA. If you are in a moto market you need a moto card/ TA... there is no choice on this.