OOB Lock issues, how can this be fixed?

[Frank512]

Can anyone tell me what, if anything can be done when the CableCard cannot get a lock on the out of band channel? I'm with Comcast and I have been having issues with Subscription Required ever since I got my 6ETH which were always fixed by getting a signal resent until it wouldn't work anymore. I decided to get a new card like two weeks ago and I haven't been able to get a card paired since. I have tried 4 different cards from my local office and a second technician was out this morning (first one didn't have cards) and messed with the wiring and crimped new ends to the cable wires. He also added a MOCA filter on the main feed from the pole to prevent noise from other houses (I'm not using MOCA inside the house). Nothing seems to work.

If I do not have the OOB lock, the cablecards obviously cannot receive the signal. How can this be fixed? I haven't encountered a single tech who's even heard of the OOB frequency. My signal level is 0dB and SNR is 39dB. Thanks for any insight. I have spent countless hours calling comcast, going to the local office, dealing with techs and I just can't take it anymore, but I don't want to give up my WMC setup. I have been using this for like 4 years and suddenly nothing works.

Frank

[Scallica]

Have you opened a ticket with Ceton support?

[Frank512]

Yeah, waiting for a response after I updated the ticket from today's tech visit. Just trying to gather any info I can.

[Scallica]

Do you have any trouble with set-top boxes? Your signal level and SNR is good.

[Frank512]

I normally don't have any because of the Ceton but I was forced to get one in order to be able to watch TV and it appears to be working fine. However crappy it may be, at least it works.

[Scallica]

Have you tried connecting the ETH6 directly to the home run cable?