Subscription required

[BangBang]

I've been having the same problem with Subscription Required on the same 4-5 channels for 2 yrs. I had the Infinitv4 and now the Infinitv6 and both suffer the same problem. TW sent a tech out an
he said my signals are perfect and the problem has to be my tuner. Below is a snip from the logs when changing to a specific channel. Any ideas?


Jan 7 01:08:28 ocur[21]: ocur: [0] Channel is scrambled, expecting CCI
Jan 7 01:08:28 ocur[21]: ocur: [0] Sending ca_pmt to CableCARD for program number 2 index 1
Jan 7 01:08:28 ocur[21]: upnp: Event(octa[6]): UDCPMessage, "AgQALAEAKQEC/wEGAAAupTf/GgLqpTf/AAAupTf/GgLuyRz/GgLqpTf/GgLqpTf/"
Jan 7 01:08:32 ocur[21]: ocur: WARNING: [0] Timed out waiting for CCI (recvd 0)
Jan 7 01:08:33 ocur[21]: upnp: Event(cas[0]): DescramblingStatus, "Not possible (no entitlement)"

[choliscott]

Just for a laugh, have you tried using a different cable card &/or tuner adapter (if TW uses one)?

[erkotz]

Have you opened a support ticket with us? This sounds like your CableCARD is not authorized for the channel. Also try upgrading to our newest beta firmware if you haven't already.

[BangBang]

i've swapped mcards, tuning adapter many times. Sometimes the channels pop in but usually at the worst times it pops the subscription required msg. went the beta fw route with the 4 tuner but havent tried it on the 6 tuner yet

[barnabas1969]

Check the tuning adapter's signals. The FDC signal strength/power should be +/- 10dB. The FDC S/N (SNR) should be 35 or higher (32 or higher is probably OK too). The RDC power should be between 25 and 50dB, preferably around 30-40dB. If the RDC is 50 or higher, that may be your problem.

[erkotz]

I would recommend you open a support ticket with us (Ceton) as it sounds like you haven't. Please include a diagnostic taken on the tuner running the beta firmware while tuned to the non-working channel.

[BangBang]

Its been a week now since TW switched their channel lineup to the new national lineup. No more subscription required messages have been popping up.
I guess whatever the problem was is now fixed on their end when they moved the channels