Only last week I noticed that the Smithsonian Channel was no longer part of an extra pay tier so I was now able to receive the signal. I updated my channel listings only to find that there were two "SMTHHD" listings, each assigned to #131. The Guide had no shows in the listings, saying instead "No data available."
I checked the Zap2it listings and saw that it was reporting the schedule for Smithsonian Canada instead of the USA channel. I reported this to Zap2it and they corrected the error. Zap2it now has the correct info in its guide.
I setup my TV signal in Media Center again. "SMTHHD" was now listed THREE times for #131. All three channels show "No data available" in the grid.
Can anybody tell me how to get this corrected? Is there somebody at Microsoft I need to contact?
Thanks for any help!
ONE channel with no listings. Who do I contact?
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echo14612
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bandook
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Not sure if you have yet, but I would re run TV setup in wmc.
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echo14612
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Thank you for your reply. As I said in my original post:bandook wrote:Not sure if you have yet, but I would re run TV setup in WMC.
Since I first posted, I've done the WMC signal setup on 3 different computers, several times, with the same result on each. The only exception is the one computer which is using a cable card for its TV signal. Why would the WMC listings for the cable boxes be wrong, but the cable card correct? And who would be responsible for correcting such an error?I setup my TV signal in Media Center again. "SMTHHD" was now listed THREE times for #131. All three channels show "No data available" in the grid.
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spanner
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Not sure if this is your issue, but in the past when a correction was made with zap2it, it could take several days for the correction to show on WMC guide
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bandook
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What I'm wondering is if you run TV setup again will you end up with 4 slots for channel 131, then 5,6 so on. It almost sounds like a bug in your setup. If it keeps accumulating that channel each time you run, what would happen if you select another zip code that is local but with your provider.
If that doesn't work maybe do a clean reset of wmc. Get rid of all the old data and reinstall.
If that doesn't work maybe do a clean reset of wmc. Get rid of all the old data and reinstall.
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echo14612
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I expected this to be so. In fact, the WMC guide for the cable card used to be wrong and became right a few days ago, several days after I reported the correction to Zap2it. My problem is with the guides for the 3 cable boxes.spanner wrote:Not sure if this is your issue, but in the past when a correction was made with zap2it, it could take several days for the correction to show on WMC guide
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echo14612
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Ha! That would be funny. No, with all three of my computer + cable box setups I got a third SMITHHD channel with no listings. I've done signal setup on all those machines several times and "all" I have are 3 SMITHHDs. A bug with my setup? Maybe, but why the same "bug" on three separate machines?bandook wrote:What I'm wondering is if you run TV setup again will you end up with 4 slots for channel 131, then 5,6 so on. It almost sounds like a bug in your setup. If it keeps accumulating that channel each time you run, what would happen if you select another zip code that is local but with your provider.
If that doesn't work maybe do a clean reset of WMC. Get rid of all the old data and reinstall.
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bandook
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Yeah I guess that doesn't make sense if 3 computers are doing the same thing.you have probably done all the troubleshooting I could think of, but just throw only other thing I can think of. Perhaps you could disable two of the listings for that channel in guide settings, and then update the guide.echo14612 wrote: Ha! That would be funny. No, with all three of my computer + cable box setups I got a third SMITHHD channel with no listings. I've done signal setup on all those machines several times and "all" I have are 3 SMITHHDs. A bug with my setup? Maybe, but why the same "bug" on three separate machines?
Other than that I would wait a few more days to see if it fixes itself. Then if not get in touch with zap2it and see if it's something they can help you with. I really doubt Microsoft will offer any help. Well, good luck and Happy New Year!
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dmagerl
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Have you tried Edit Channel and then Edit Listings?
The listings seem to be assigned to a channel by channel name and if the channel name is different from the listing the two dont get associated together. So the listing my be there, just not assigned to the channel and you'll have to do it manually.
The listings seem to be assigned to a channel by channel name and if the channel name is different from the listing the two dont get associated together. So the listing my be there, just not assigned to the channel and you'll have to do it manually.
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echo14612
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I just came here to announce I had found the solution - and that solution was what you suggest here! Where were you a week ago?dmagerl wrote:Have you tried Edit Channel and then Edit Listings?
The listings seem to be assigned to a channel by channel name and if the channel name is different from the listing the two dont get associated together. So the listing my be there, just not assigned to the channel and you'll have to do it manually.
I compared the "Edit Listing" data from my one guide that was correct with the data I had for the same channel on the other machines. The correct name for the channel was "SMITH". I changed the "SMTHHD" channel names with "SMITH" and everything miraculously became right.
The only question I'm left with now is: Why did all those scans I did come up with 3 separate channels with the wrong name?