I just got a mailing from Verizon for free HBO. They said I did not need to do anything. Just turn to channel 899 and start watching. Channel 899 said " authorization required. Your digital cable device or windows must be activated. Before you can view this content"
Called verizon and was on the phone for 45 minutes. They said they reset the cable card several times but the channel still don't work. They are sending a new card.
I since went into my Ceton diagnostic tool under the cable card tab. I have green checks for all the card checks. I then entered the HBO channel 899 and it said successfully tuned. I then went into media center and tried to activate digital cable but it says my PC don't support digital cable???
Confused. Please help
HBO don't work in media center
Forum rules
Ceton no longer participate in this forum. Official support may still be handled via the Ceton Ticket system.
Ceton no longer participate in this forum. Official support may still be handled via the Ceton Ticket system.
-
Al210
- Posts: 7
- Joined: Mon Nov 04, 2013 10:10 pm
- Location:
-
HTPC Specs:
-
erkotz
- Posts: 1378
- Joined: Mon Aug 22, 2011 9:23 pm
- Location:
-
HTPC Specs:
Is your Windows Activated? Is this a full retail install of Windows or some odd version, such as the "N" version?
Quality Assurance Manager, Ceton Corporation
-
Al210
- Posts: 7
- Joined: Mon Nov 04, 2013 10:10 pm
- Location:
-
HTPC Specs:
Yes it's activated. windows 7 home premium. I bought this from dell over a year ago running media center fine all this time never had a problem.
-
Al210
- Posts: 7
- Joined: Mon Nov 04, 2013 10:10 pm
- Location:
-
HTPC Specs:
Since I can tune the channel successfully using the Ceton
diagnostic tool does this mean the cable card is fine?
diagnostic tool does this mean the cable card is fine?
-
Al210
- Posts: 7
- Joined: Mon Nov 04, 2013 10:10 pm
- Location:
-
HTPC Specs:
Got it working. I had to download and install the DCA. Once I did that I could run the activate digital cable in media center.
-
signcarver
- Posts: 115
- Joined: Thu Aug 02, 2012 8:39 pm
- Location:
-
HTPC Specs:
This seems to be a common problem with Verizon with any cablecard tuner (including tivo) as HBO and MAX are the only channels that require proper pairing of the card which they don't seem to know how to do... The infiniTVs tend to have less of a problem then HDHomerun Prime unfortunately I don't have what the infiniTV should say on the cablecard tab with moto cards as all my areas are now cisco/sa but the problem with the prime is that "activation" (or validation as verizon likes to call it) is None... from a prime with this problem...
Card status reads:
Authentication: success
OOB Lock: success
Activation: none
Log file also indicates:
19700101-00:00:04 CableCARD: authentication status: authentication in progress
19700101-00:00:04 CableCARD: authentication status: authentication success, activation needed
If it is a "Validation" problem, usually Verizon Direct on dslreports.com have been able to fix it with most people... I'm sure Eric and ceton also can get the job done through their contacts if this is what the problem is.
It may also be the DCA was never run and/or playready updated on the PC as verizon customers used to never do that.
{edit: saw you found the answer as I was posting but decided to post it anyway}
Card status reads:
Authentication: success
OOB Lock: success
Activation: none
Log file also indicates:
19700101-00:00:04 CableCARD: authentication status: authentication in progress
19700101-00:00:04 CableCARD: authentication status: authentication success, activation needed
If it is a "Validation" problem, usually Verizon Direct on dslreports.com have been able to fix it with most people... I'm sure Eric and ceton also can get the job done through their contacts if this is what the problem is.
It may also be the DCA was never run and/or playready updated on the PC as verizon customers used to never do that.
{edit: saw you found the answer as I was posting but decided to post it anyway}