Failed recordings

[wmcuser1233]

I get this problem at least once a week I will have shows recording and media center will pop up a error saying that the shows are unable to record due to a unexpected failure. If I check the history in media center it says "the windows media center receiver service terminated unexpectedly" I am running two tuners hauppauge hvr-1800, and a ceton infinitv4. It seems like this happens when something is recording on both tuners. This is on a machine I built back in December with the following specs Windows 7 Pro, Crucial M4 64gb, 8 gb ddr3 1333, MSI Z68A-G43 (G3) LGA 1155, Intel Core i3-2100 3.1GHz. I never had this problem on the machine I was using before and I was using the same tuners. Is it possible I have a hardware issue? The machine hasn't been getting blue screens or anything. Its been rock solid other than that issue. Any ideas? Thanks for any replies.

[Scallica]

Are both tuners on the latest firmware and drivers? Have you tried removing one of the two tuners and using the system for a week?

[wmcuser1233]

Yes, both are fully updated. Removing one of them really isn't a option, both are used everyday. Really it isnt even a option to have the machine off unless I want to hear a bunch of people whining Right now its not a huge issue because it only happens around once a week sometimes two weeks will go by before it happens. If it started happening everyday it would be a problem.

[Scallica]

Also, take a look at the Windows event logs and see why the receiver service is crashing.

[wmcuser1233]

Heres what I got from last night when it happened.

"The Windows Media Center Receiver Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service."

"Faulting application name: ehRecvr.exe, version: 6.1.7601.17514, time stamp: 0x4ce7aea5
Faulting module name: psisdecd.dll, version: 6.6.7601.17669, time stamp: 0x4e4b502f
Exception code: 0xc0000005
Fault offset: 0x000000000002adf7
Faulting process id: 0x818
Faulting application start time: 0x01ce207833bc1003
Faulting application path: C:\Windows\ehome\ehRecvr.exe
Faulting module path: C:\Windows\System32\psisdecd.dll"

"Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ehRecvr.exe
P2: 6.1.7601.17514
P3: 4ce7aea5
P4: psisdecd.dll
P5: 6.6.7601.17669
P6: 4e4b502f
P7: c0000005
P8: 000000000002adf7
P9:
P10: "

Also saw this around the same time dont know if its related. "The Desktop Window Manager has exited with code (0x40010004)"

[foxwood]

Psisdecd.DLL is a DirectX component. Here's a link with some suggestions:

http://pcsupport.about.com/od/findbyerr ... -error.htm

[wmcuser1233]

Thanks I will try updating to the latest directx. The thing is the machine just sits there and streams to extenders. I don't even have a monitor hooked up to it. If I have to do something I just remote in. Its worth a shot though.

Edit: I went back and checked the logs for the last time it happened and the same dll was listed.

Edit: Well I ran the latest directx setup and it didn't update that dll, its the same one that was on it before.

Edit: I have been doing some searching and found this post on another website "Basically, this is a Microsoft component that is monitoring channel metadata in the broadcast stream, but can crash when it encounters unexpected data that some broadcasters use." I found a thread where erkotz metions the dll. Dont know if my issue is related. http://experts.windows.com/frms/windows ... 02922.aspx

[erkotz]

This hotfix (which Ceton pushed MS to create! ) should resolve your issue:
http://support.microsoft.com/kb/2746119

[wmcuser1233]

Thank you erkotz and Ceton. I went ahead and installed the update. Wonder why MS hasn't pushed it through windows update?

[erkotz]

It won't come through Windows Update. There are two different update branches, and this branch doesn't go to WU.

[STC]

^ This is good to know

[wmcuser1233]

That would explain it, thanks. I will have to save this thread in case I ever need to clean install or upgrade to windows 8.

[russds]

Thank you erkotz and Ceton. I went ahead and installed the update. Wonder why MS hasn't pushed it through windows update?

Just curious, did this seem to solve the issue? I'm also noticing a lot of failed recordings regarding the psisdecd.dll, and trying to dig in and see what the issue is. Thanks!

[wmcuser1233]

Thank you erkotz and Ceton. I went ahead and installed the update. Wonder why MS hasn't pushed it through windows update?

Just curious, did this seem to solve the issue? I'm also noticing a lot of failed recordings regarding the psisdecd.dll, and trying to dig in and see what the issue is. Thanks!

Yup that did the trick. I still get failed recordings but its only once in a while now. Maybe once a month.