Echo Setting Plug-in Crashes

[luhando]

I submitted a ticket last night and I haven't heard about it. I'm anxious to get this fixed so I'm posting to see if anyone here has a solution.
Basically I left my echo on without having performed the WMC setup to make it an extender because I had to reinstall Windows to get back to WIndows 7. When I went bac k to the TV, the field that had the setup code was blank. I didn't realize the echo had an off button, so I unplugged it and when I plugged it back in, it kept coming upas just a black screen.

After some googling I found someone who said that typing "recovery" into my remote might fix it. I tried that, and it seems to have done the trick. The problem is I'm on what I think is an old firmware version. The version says "Unknown" and my Ceton Echo Settings extra crashes every time. I actually can't get to my Echo via the web interface either.

Any help is appreciated.

RSG-628-46898

[Crash2009]

I submitted a ticket last night and I haven't heard about it. I'm anxious to get this fixed so I'm posting to see if anyone here has a solution.
Basically I left my echo on without having performed the WMC setup to make it an extender because I had to reinstall Windows to get back to WIndows 7. When I went bac k to the TV, the field that had the setup code was blank. I didn't realize the echo had an off button, so I unplugged it and when I plugged it back in, it kept coming upas just a black screen.

After some googling I found someone who said that typing "recovery" into my remote might fix it. I tried that, and it seems to have done the trick. The problem is I'm on what I think is an old firmware version. The version says "Unknown" and my Ceton Echo Settings extra crashes every time. I actually can't get to my Echo via the web interface either.

Any help is appreciated.

Post your ticket number here, Ceton likely has to "enable" your download from their office. Someone will be getting back to you soon.

[luhando]

RSG-628-46898

[Motz]

For the plugin try uninstalling, turning off echo, reinstall, turn back on echo.

However have you tried just pulling up the IP address of the echo in a web browser. You can perform updates and also change all settings from there.