Echo Settings Plugin Not Working

[awwende]

I just got my echo, followed all the steps to properly install my echo on my PC but it isn't working. It will show up on my extras library but when I select Echo Settings it times out and says the plugin is not available.

I've followed the steps in the recommended fix in a similar thread to this with no success. I've tired another PC with the same results, and a 32-bit laptop that also won't use the plugin properly. Does anyone know how to fix this or even how to do a manual update?

Thanks in advance for your help.

[RealCodeGuy]

This sounds like an update didn't stick completely. It's happened to me a couple times. Just open an official support ticket with Ceton and send them the Mac address of the Echo. They'll send you instructions on how to restore the unit. It's a simple process and only takes about 10 minutes. That should fix you up.

[awwende]

I opened up a ticket a couple days ago. I'm trying to be patient with Ceton because I'm sure there's a large amount of tickets and a small technical support staff to handle it, but it's really frustrating trying to get my echo working but Ceton not responding to my ticket.

Should I try putting the echo in recovery and then trying to get the plugin to work?

[Motz]

This has been an ongoing issue that we have seen in a limited amount of customers. We have been investigating it and I will ask support today if they do have any steps to get it working. A few questions are which version of the firmware are you on?

Also can you open up a web browser on your pc and go to the device web page? See: http://cetoncorp.com/blog/state-of-the-echo-2/

[awwende]

I'm stuck on the factory firmware so I don't have any of the features in the newer updates.

[awwende]

The last thing I've heard of with support was asking me to enable DMZ mode on my router with the echo and sending them my public IP, which I did and gave them.

[Motz]

i'll send you a PM