This seemed to happen after a windows update. When I was asked to reboot the computer I could not start up WMC and watch TV. It could not find the tuners. I had to open up the Infinitv app and then click on Clear Tuner Cong and then click on Discover tuners. I then have to go into WMC task and find tuners. This is a pain every time I have to reboot. Did a setting get changed or something?
Thanks.
Tom
Tuners gone after reboot
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Ceton no longer participate in this forum. Official support may still be handled via the Ceton Ticket system.
Ceton no longer participate in this forum. Official support may still be handled via the Ceton Ticket system.
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werds
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odd - I had the same weirdness happen after a windows update yesterday. Although a simple reboot of my PC fixed the issue - I'll have to recheck when I get home if all is still fine but I think it was ok this morning otherwise the WAF would have dropped considerably!
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erkotz
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Try re-running through WMC tuner setup and see if it changes anything.
Quality Assurance Manager, Ceton Corporation
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zoomon
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If you rebooted and tv worked it is fine. Soon as I reboot and turn on WMC and go to live TV or Guide it sits there for a while until it comes up no tuner available. I have to close WMC open Infinitv do a Clear Turner config then a discover tuner and then run WMC to find them again. It is all good until I have to shut down my computer and go back to step one again.
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erkotz
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If you have not already, I would recommend upgrading to our beta drivers and then beta firmware (available at http://cetoncorp.com/infinitv_support/b ... er-update/ ) and see if that helps
Quality Assurance Manager, Ceton Corporation
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zoomon
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OK will try and report back
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zoomon
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yep no luck. Even lost tuners without a restart yesterday.
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zoomon
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Hi there, I am going to bring this up again becuase I am still having the same problem. If I have to restart my computer WMC does not find my tuners. I have to go to the diagnostic tool click on the clear tuner config and then Discover tuners. Then go into WMC and reset them up. It is a pain when I update software or add something new and I have to reboot. Any suggestions? Not sure if this helps but it says my Drive Package Ver is 1.5.4304.6
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erkotz
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Do you have any firewall/antivirus software installed? If so, remote (not disable) it and see if that makes a difference.
Quality Assurance Manager, Ceton Corporation
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zoomon
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What is remote? I understand disabling it but have never set it remote.
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richard1980
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I'm pretty sure he meant to type remove, not remote.
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jjhtpc
- Posts: 48
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I am having the same problem. I just built a new machine and dropped the ceton pcie into it.
Every time I restart (either restart or stop and start) the pc I have "service unavailable". To resolve this I must either dactivate the tuners and reactivate them, or let the computer go to sleep and wake it up.
I have no idea why this is happening, but it is really frustrating.
My previous build had older fw/software and I never had this problem.
Any insight would be great. I would think that the wake scenario is relying on the toggle tuners script, and maybe this needs to be setup to run on power on as well.
Every time I restart (either restart or stop and start) the pc I have "service unavailable". To resolve this I must either dactivate the tuners and reactivate them, or let the computer go to sleep and wake it up.
I have no idea why this is happening, but it is really frustrating.
My previous build had older fw/software and I never had this problem.
Any insight would be great. I would think that the wake scenario is relying on the toggle tuners script, and maybe this needs to be setup to run on power on as well.
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jjhtpc
- Posts: 48
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Ok so I did some trouble shooting last night. Setup a ticket with ceton and I figured one thing out.
Is anyone else using an ASrock board and if so, did you by chance have fast boot enabled..... I think this may be my problem.
This essentially stops the pc from doing an actual restart and does a hybrid s3/s4 restart. Since the pc doesn't see this as a sleep/wake cycle the card gets initialized by ceton diagnostics but not fully installed. This is my theory right now. I will need to jump on after work remove the fast boot utility in windows and then restart/reboot the machine to see if this problem persists.
Hope this helps others. Pretty crazy as I completely forgot I have the fast boot enabled.
Is anyone else using an ASrock board and if so, did you by chance have fast boot enabled..... I think this may be my problem.
This essentially stops the pc from doing an actual restart and does a hybrid s3/s4 restart. Since the pc doesn't see this as a sleep/wake cycle the card gets initialized by ceton diagnostics but not fully installed. This is my theory right now. I will need to jump on after work remove the fast boot utility in windows and then restart/reboot the machine to see if this problem persists.
Hope this helps others. Pretty crazy as I completely forgot I have the fast boot enabled.
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Dkeyguy1
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I would recommend download and install latest driver package. I myself am also running latest beta firmware on both pcie units, works great. But beta isn't for everyone.zoomon wrote:Hi there, I am going to bring this up again becuase I am still having the same problem. If I have to restart my computer WMC does not find my tuners. I have to go to the diagnostic tool click on the clear tuner config and then Discover tuners. Then go into WMC and reset them up. It is a pain when I update software or add something new and I have to reboot. Any suggestions? Not sure if this helps but it says my Drive Package Ver is 1.5.4304.6
If not for you just get latest. And not that it has anything to do with your current,?, I also had an issue with advanced power settings under windows, and usb going to sleep?
I think this was it , long time ago...
http://www.cetoncorp.com/support/index. ... provements
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jjhtpc
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For me the ceton issue was resolved by removing a program that came with the install of my mobo. AppexAcceleratorUI. Thanks to the ceton support team for the assistance. I think I learned another lesson today. I am never installiing the bloatware cds that come from the hardware manufacturers. Get you system up and running go online to the manufacturer and download the latest stable driver.
I have two issues from the ASrock bloatware garbage. Luckily this resolved one of them, and the ceton infintv is working like a champ again.
I have two issues from the ASrock bloatware garbage. Luckily this resolved one of them, and the ceton infintv is working like a champ again.