Guide not populated

Discuss My Media Center for Windows 8, Windows RT, iOS, Android, and WP, and ask Ceton for support.
Forum rules
Ceton no longer participate in this forum. There is no official support mechanism for My Media Center.
Post Reply
poissony

Posts: 9
Joined: Fri Sep 07, 2012 11:45 am
Location:

HTPC Specs: Show details

Guide not populated

#1

Post by poissony » Sat Oct 06, 2012 7:35 pm

Using Ceton android app with latest Ceton companion services installed on Windows 7 32 bit I used to see the EPG when selecting the guide. Now I just see the channel numbers. I can see EPG data by selecting a channel and all the guide data for that channel is available. When I search I get results from the EPG so the guide data is available it is just no longer displayed in the guide view.
Top
User avatar
Motz

Posts: 2038
Joined: Sat Jan 14, 2012 10:28 pm
Location: Seattle, WA

HTPC Specs: Show details

#2

Post by Motz » Sun Oct 07, 2012 12:13 am

Are you able to try this for me. Go into settings->advanced-> and check "clear cache". Force stop the app and then restart it. This will re-query the channels. Let me know if this clears it up.
I Write, Code, and Tweet
Top
User avatar
newfiend

Posts: 2503
Joined: Tue Jun 07, 2011 12:10 pm
Location: Earth

HTPC Specs: Show details

#3

Post by newfiend » Sun Oct 07, 2012 2:21 am

Motz wrote:Are you able to try this for me. Go into settings->advanced-> and check "clear cache". Force stop the app and then restart it. This will re-query the channels. Let me know if this clears it up.
I had this happen on the WP version for me as well.. clearing the cache fixed it though.
newfiend~
Top
User avatar
Motz

Posts: 2038
Joined: Sat Jan 14, 2012 10:28 pm
Location: Seattle, WA

HTPC Specs: Show details

#4

Post by Motz » Sun Oct 07, 2012 2:49 am

In the next update there is a new sync channels option that will be way more convenient
I Write, Code, and Tweet
Top
poissony

Posts: 9
Joined: Fri Sep 07, 2012 11:45 am
Location:

HTPC Specs: Show details

#5

Post by poissony » Sun Oct 07, 2012 7:07 am

That's done the trick, thanks :-)
Top
User avatar
Motz

Posts: 2038
Joined: Sat Jan 14, 2012 10:28 pm
Location: Seattle, WA

HTPC Specs: Show details

#6

Post by Motz » Sun Oct 07, 2012 8:12 pm

Awesome :) I am glad that fixed it up. We also automatically refresh the channels every 2 weeks.
I Write, Code, and Tweet
Top
Radar

Posts: 2
Joined: Sun Oct 14, 2012 5:46 pm
Location:

HTPC Specs: Show details

#7

Post by Radar » Sun Oct 14, 2012 5:55 pm

I am having the same problem; the guide does not populate while the individual channels show program information. WP7 and 64-bit ultimate on two different machines. OTA ATSC only. Refreshing the cache and forcing the app to stop has not been successful as a fix.
Top
User avatar
Motz

Posts: 2038
Joined: Sat Jan 14, 2012 10:28 pm
Location: Seattle, WA

HTPC Specs: Show details

#8

Post by Motz » Sun Oct 14, 2012 7:08 pm

Radar if you can email me your windows live ID i will send you a beta build of the WP7 app to see if it clears up your issue.
companion@cetoncorp.com
I Write, Code, and Tweet
Top
asudduth

Posts: 1
Joined: Thu Oct 25, 2012 2:45 pm
Location:

HTPC Specs: Show details

#9

Post by asudduth » Thu Oct 25, 2012 2:49 pm

exact same issue as Radar -- WP7 and Win7 64-bit and only OTA ATSC. Clearing cache didnt fix.
update: there was a new version released to the WP Marketplace a few days ago, but my phone was refusing to update. Finally was able to uninstall, reboot phone, then go to the store on the web and have it send the version to my phone. Don't know why I had to try a few times to get the new version (it kept wanting to reinstall a 1.1 version instead of a 1.2 version that it said it was)
Anyways, that fixed all the issues I was having.
Top
Radar

Posts: 2
Joined: Sun Oct 14, 2012 5:46 pm
Location:

HTPC Specs: Show details

#10

Post by Radar » Sat Oct 27, 2012 6:11 am

I am all fixed up with the new update. Thx Motz!
Top
Post Reply

Return to “Ceton My Media Center”