Cannot submit diagnostics through support ticket
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Ceton no longer participate in this forum. Official support may still be handled via the Ceton Ticket system.
Ceton no longer participate in this forum. Official support may still be handled via the Ceton Ticket system.
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maximus4
- Posts: 37
- Joined: Sun Feb 19, 2012 5:04 am
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Cannot submit diagnostics through support ticket
ive been troubleshooting an issue for.... 18 months now (no luck yet... anyways) ive lost my ability to send in diagnostics thru the ceton support site. i can post replies but once i attach a file and send it, it uploads which takes a minute or 2, then erases my messages and reports back that "one of the required fields is empty" and will not send my diagnostic. anyone else getting this?
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JohnW248
- Posts: 786
- Joined: Fri Jul 20, 2012 7:23 pm
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No haven't seen that happen, but have you seen the new beta driver? It has a new diagnostic utility.
http://cetoncorp.com/infinitv_support/b ... er-update/
http://cetoncorp.com/infinitv_support/b ... er-update/
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maximus4
- Posts: 37
- Joined: Sun Feb 19, 2012 5:04 am
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I did get that recently and have found it to be an improvement. I am generating the diagnostics fine just had issues on the website. They gave me an alternate way to send them in, I was just curious if its just me