Updates stopped working again

[garyan2]

Click the show processes from all users. You might see it then.

Sent from my SM-G781U1 using Tapatalk

[oldschoolbob]

I ran the program again today. I didn’t get an error message. I ran the program all the way to “finish” But it still don’t show up in my programs list. It does show up on my programs and features list in control panel list.

[oldschoolbob]

[11/23/2023 7:08:26 PM] [ INFO] Skipped matching 'GOAC993 - EPG123 Charter Spectrum (Maryville)' to merged channel '993 : GOVACC - 2E03 = { (993 : GOVACC - B74) + [ 993 : GOVACC - 2E01] }' due to having channel 'GOVACC - Spectrum Maryville Digital' already assigned.
[11/23/2023 7:08:26 PM] [ INFO] Skipped matching 'ORIGDM - EPG123 Charter Spectrum (Maryville)' to merged channel '2010 : VOD - 3157 = { (2010 : VOD - EB0) + [ 2010 : VOD - 3155] }' due to having channel 'VOD - Spectrum Maryville Digital' already assigned.
[11/23/2023 7:08:26 PM] [ INFO] Skipped matching 'UPGRD - EPG123 Charter Spectrum (Maryville)' to merged channel '2495 : IUPGRADE - 3073 = { (2495 : IUPGRADE - DF8) + [ 2495 : IUPGRADE - 3071] }' due to having channel 'IUPGRADE - Spectrum Maryville Digital' already assigned.
[11/23/2023 7:08:26 PM] [ INFO] Completed the automatic mapping of lineup stations to tuner channels.
[11/23/2023 7:08:26 PM] [ INFO] Completed lineup refresh.
[11/23/2023 7:08:26 PM] Entering ReindexDatabase()
[11/23/2023 7:08:26 PM] [ INFO] SUCCESS: WMC database indexing has started.
[11/23/2023 7:08:26 PM] Exiting ReindexDatabase(). SUCCESS.
[11/23/2023 7:08:26 PM] [ INFO] MXF file was created on 11/4/2023 5:00:02 PM
[11/23/2023 7:08:26 PM] [ERROR] The MXF file imported is 458.14 hours old.
[11/23/2023 7:08:27 PM] [ INFO] Completed EPG123 client execution.
[11/23/2023 7:08:27 PM] [ INFO] EPG123 client execution time was 00:02:30.7410287.
[11/23/2023 7:13:07 PM] =====================================================================================
[11/23/2023 7:13:07 PM] EPG123CLIENT: Beginning WMC recorder storage/tuner conflict checks. version 1.8.2.7
[11/23/2023 7:13:07 PM] =====================================================================================
[11/23/2023 7:13:07 PM] *** Windows 7 Ultimate, 64-bit [Version: 6.1.7601.0] ***
[11/23/2023 7:13:07 PM] *** .NET Framework 4.6.01590 is installed. ***
[11/23/2023 7:13:07 PM] *** Windows Media Center [Version: 6.1.7600.16385] is installed. ***
[11/23/2023 7:13:07 PM] [ INFO] WMC database indexing took 00:04:41.0194093. Exit: 0x00000000
[11/23/2023 7:13:07 PM] [ INFO] Recorder storage drive D:\ has 145.594 GB available. (54.406 GB of 200.000 GB used)
[11/23/2023 7:13:08 PM] [ INFO] No tuner conflicts detected within next 3 days.
[11/23/2023 7:13:08 PM] [ INFO] Completed WMC recorder storage/tuner conflict checks.

Does this tell you anything?

[garyan2]

The only thing that tells me is you haven't successfully updated the mxf file in 19 days. What does the log file say after EPG123 runs to create the mxf file? (after "EPG123: Beginning MXF and XMLTV file update. version 1.8.2.7")

[oldschoolbob]

How do I update the mxf file?

[11/23/2023 5:32:28 PM] [ INFO] Completed WMC recorder storage/tuner conflict checks.
[11/23/2023 7:05:53 PM] [ INFO] **** Attempted to kick off the epg123_update task on demand. ****
[11/23/2023 7:05:53 PM] =====================================================================================
[11/23/2023 7:05:53 PM] EPG123: Beginning MXF and XMLTV file updates. version 1.8.2.7
[11/23/2023 7:05:53 PM] =====================================================================================
[11/23/2023 7:05:53 PM] *** Windows 7 Ultimate, 64-bit [Version: 6.1.7601.0] ***
[11/23/2023 7:05:53 PM] *** .NET Framework 4.6.01590 is installed. ***
[11/23/2023 7:05:53 PM] [ INFO] DaysToDownload: 14 , TheTVDBNumbers : True , PrefixEpisodeTitle: False , PrefixEpisodeDescription : False , AppendEpisodeDesc: False , OADOverride : True , SeasonEventImages : True , IncludeSDLogos : True , AutoAddNew: True , CreateXmltv: False
[11/23/2023 7:05:54 PM] [ INFO] SD responded with error code: 9009 , message: Failed to get new token. Review the local server.log file for SD response details. , serverID: Bob-PC , datetime: 2023-11-24T01:05:54Z
[11/23/2023 7:05:54 PM] [ INFO] ***** The EPG123 Server service could not obtain a token from Schedules Direct. View the server.log file for details.
[11/23/2023 7:05:54 PM] [ERROR] Did not receive a response from EPG123 Server for a token request.
[11/23/2023 7:05:54 PM] [ERROR] Failed to login to Schedules Direct. Aborting update.
[11/23/2023 7:05:54 PM] [ERROR] Failed to create MXF file. Exiting.
[11/23/2023 7:05:56 PM] =====================================================================================
[11/23/2023 7:05:56 PM] EPG123CLIENT: Beginning MXF file import. version 1.8.2.7
[11/23/2023 7:05:56 PM] =====================================================================================
[11/23/2023 7:05:56 PM] *** Windows 7 Ultimate, 64-bit [Version: 6.1.7601.0] ***
[11/23/2023 7:05:56 PM] *** .NET Framework 4.6.01590 is installed. ***
[11/23/2023 7:05:56 PM] *** Windows Media Center [Version: 6.1.7600.16385] is installed. ***
[11/23/2023 7:05:56 PM] [ INFO] Import: True , Match: True , NoLogo: False , Force: False , ShowProgress: False , NoGC: False , NoVerify: False , Verbose: False
[11/23/2023 7:05:57 PM] Entering ImportMxfFile() for file "C:\ProgramData\GaRyan2\epg123\output\epg123.mxf".
[11/23/2023 7:08:06 PM] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[11/23/2023 7:08:06 PM] Exiting ImportMxfFile(). SUCCESS.
[11/23/2023 7:08:06 PM] Entering VerifyLoad()
[11/23/2023 7:08:23 PM] [ INFO] Checked 199697 entries and corrected 0 of them.
[11/23/2023 7:08:23 PM] Exiting VerifyLoad()
[11/23/2023 7:08:23 PM] [ INFO] Skipped matching 'SEC - EPG123 Charter Spectrum (Maryville)' to merged channel '18 : SECN - 2C90 = { (18 : SECN - A23) + [ 18 : SECN - 2C8B, 234 : SECN - 2C8E] }' due to having channel 'SECN - Spectrum Maryville Digital' already assigned.
[11/23/2023 7:08:23 PM] [ INFO] Skipped matching 'NWSNTSD - EPG123 Charter Spectrum (Maryville

[garyan2]

That is what epg123 is trying to do but you aren't able to establish a secure connection with Schedules Direct.

There is nothing wrong with Schedules Direct.
There is nothing wrong with EPG123.

You had this problem back in September for the same thing and it "magically" cleared itself. So there is something on your computer, your network, or your ISP that is preventing that secure connection. So the question is what changed?

Do you have another computer/laptop you can install epg123 on? You can just use the portable download and extract it on that computer and then run epg123_gui.exe to see if you can login to Schedules Direct on that computer. If you can, then it is your computer that is having problems. If you cannot, then you should focus on your network setup and/or ISP. There is also a possibility that if you run something like a registry cleaner or malware software, it could be removing some registry entries or components that are needed.

[oldschoolbob]

"So there is something on your computer, your network, or your ISP that is preventing that secure connection."
It's strange that I can get a secure connection on everything except Schedules Direct.

Why doesn't EPG123 still not show up on my programs list?

I have a laptop in my shop. I'll have to bring it up and go through all this again. It may take a while. I'll let you know what I find.

[garyan2]

It should be in your programs menu unless you unselected the option to 'Create start menu icons' when you installed it.

All you need to do is install EPG123 and then run the configuration GUI (shortcut 'EPG123' or c:\program files (x86)\epg123\epg123_gui.exe). Then just try to login with your Schedules Direct credentials. Don't worry about WMC or anything else.

[IT Troll]

It's strange that I can get a secure connection on everything except Schedules Direct.

Do you have any third-party security software installed which might be blocking access for EPG123?

This thread would be better placed in the dedicated EPG123 sub forum.

[oldschoolbob]

Do you have any third-party security software installed which might be blocking access for EPG123?

I only have add blocker that I've used for years.

Sorry - what is a dedicated EPG123 sub forum?

[Space]

IT Troll moved this thread to the EPG123 sub-forum. You can see this at the top of this page:

Home > Board index > Windows Media Center Software > WMC Electronic Program Guide > EPG123

Indicating that it is in the EPG123 sub-forum of the "WMC Electronic Program Guide" forum.

[oldschoolbob]

Last night I brought up my shop laptop to try from there. But first I thought I'd try my office desktop computer again. I opened my media center guide and downloaded the guide and it worked!!! I checked again today and it's still there.

I didn't do or change anything. It just started working again. Maybe my service provider is playing games. Charter or Spectrum.

I can't figure it out. It works - it stops - then it works again.

Anyway thanks to everyone that tried to help.

[IT Troll]

Interestingly a few other folks (including me) had token problems over the weekend. Sometimes this is Schedules Direct, sometimes Amazon (server host) and sometimes ISPs.
Often, simply retrying at a less busy time of the day, will have success.
viewtopic.php?t=14441

[oldschoolbob]

For the first few years I had EPG123 it worked great. This past year I have problems every few months. I haven’t changed anything on my computer. Now I’m getting these errors:

[2/9/2024 5:00:02 PM] =====================================================================================
[2/9/2024 5:00:02 PM] EPG123: Beginning MXF and XMLTV file updates. version 1.8.2.7
[2/9/2024 5:00:02 PM] =====================================================================================
[2/9/2024 5:00:02 PM] *** Windows 7 Ultimate, 64-bit [Version: 6.1.7601.0] ***
[2/9/2024 5:00:02 PM] *** .NET Framework 4.6.01590 is installed. ***
[2/9/2024 5:00:03 PM] [ INFO] DaysToDownload: 14 , TheTVDBNumbers : True , PrefixEpisodeTitle: False , PrefixEpisodeDescription : False , AppendEpisodeDesc: False , OADOverride : True , SeasonEventImages : True , IncludeSDLogos : True , AutoAddNew: True , CreateXmltv: False
[2/9/2024 5:00:04 PM] [ INFO] Token request successful. serverID: Bob-PC , datetime: 2024-02-09T22:01:03Z
[2/9/2024 5:00:05 PM] [ INFO] Status request successful. account expires: 2024-09-05T00:05:29Z , lineups: 1/4 , lastDataUpdate: 2024-02-09T22:32:46Z
[2/9/2024 5:00:05 PM] [ INFO] System status: Online , message: No known issues.
[2/9/2024 5:00:08 PM] [ INFO] Successfully requested listing of subscribed lineups from Schedules Direct.
[2/9/2024 5:00:08 PM] Entering BuildLineupServices() for 1 lineups.
[2/9/2024 5:00:08 PM] [ INFO] Successfully retrieved the station mapping for lineup USA-IL12508-X. (635 stations; 697 channels)
[2/9/2024 5:00:09 PM] [ INFO] Stations no longer available since last configuration save are: AYM, BABYUS, BULLDOG, DEPELUS, DJCH, DJCHHD, DXD, DXDHD, ELREY, ELREYHD, FILIPE, FOXLFUS, FREEFRM, FREFMHD, FUSION, FUSIONH, FXM, FXMHD, FXX, FXXHD, GOLTVE, GOLTVEH, LFN, LFNHD, NBCSN, NBCSNHD, NGMUNDO, NGWIHD, NGWILD, OLY, OLYHD, PPVP, SECA, SECAHD, SMLLTS, VROLA, VROLAHD
[2/9/2024 5:00:09 PM] [ INFO] Stations added for download since last configuration save are: ACUWTHH, VICTSD, HSN2, KMOVDT3, GRIOEHD, UP, JLTV, STELLAR, AFRCAHD, QVC3, DPLUSSD, VMEHD, WAPAUS, FILPEHD, TEAM1, TEAM2, TEAM3, TEAM4, TEAM5, TEAM6, TEAM7, TEAM8, TEAM9, TEA10, CHIMETV, KMOVDT5, STARTTV, CARSTVH, JUST, PETSTVH, RECIPEH, STRY, AMCPLDM, FOXWX, DLCHD, HSN2HD, UPHD, EARTHX, DFAMHD, VICTORY, CARAIHD, PPV1, ZEETVH, CHPDM
[2/9/2024 5:00:09 PM] Exiting BuildLineupServices(). SUCCESS.
[2/9/2024 5:00:09 PM] [ERROR] Of the expected 628 stations to download, there are only 591 stations available from Schedules Direct. Aborting update for review by user.
[2/9/2024 5:00:09 PM] [ INFO] EPG123 update execution time was 00:00:06.0123439.
[2/9/2024 5:00:09 PM] [ERROR] Failed to create MXF file. Exiting.
[2/9/2024 5:00:11 PM] =====================================================================================
[2/9/2024 5:00:11 PM] EPG123CLIENT: Beginning MXF file import. version 1.8.2.7
[2/9/2024 5:00:11 PM] =====================================================================================
[2/9/2024 5:00:11 PM] *** Windows 7 Ultimate, 64-bit [Version: 6.1.7601.0] ***
[2/9/2024 5:00:11 PM] *** .NET Framework 4.6.01590 is installed. ***
[2/9/2024 5:00:11 PM] *** Windows Media Center [Version: 6.1.7600.16385] is installed. ***
[2/9/2024 5:00:11 PM] [ INFO] Import: True , Match: True , NoLogo: False , Force: False , ShowProgress: False , NoGC: False , NoVerify: False , Verbose: False
[2/9/2024 5:00:12 PM] Entering ImportMxfFile() for file "C:\ProgramData\GaRyan2\epg123\output\epg123.mxf".
[2/9/2024 5:02:54 PM] [ INFO] Successfully imported .mxf file into Media Center database. Exit code: 0
[2/9/2024 5:02:54 PM] Exiting ImportMxfFile(). SUCCESS.
[2/9/2024 5:02:54 PM] Entering VerifyLoad()
[2/9/2024 5:03:13 PM] [ INFO] Checked 199367 entries and corrected 0 of them.
[2/9/2024 5:03:13 PM] Exiting VerifyLoad()
[2/9/2024 5:03:13 PM] [ INFO] Skipped matching 'SEC - EPG123 Charter Spectrum (Maryville)' to merged channel '18 : SECN - 2C90 = { (18 : SECN - A23) + [ 18 : SECN - 2C8B, 234 : SECN - 2C8E] }' due to having channel 'SECN - Spectrum Maryville Digital' already assigned.
[2/9/2024 5:03:13 PM] [ INFO] Skipped matching 'NWSNTSD - EPG123 Charter Spectrum (Maryville)' to merged channel '23 : NEWSNTN - 2C82 = { (23 : WGNA - A28) + [ 783 : NEWSNTN - 1993, 23 : WGNA - 2C7B, 783 : WGNA - 2C7E] }' due to having channel 'WGNA - Spectrum Maryville Digital' already assigned.
[2/9/2024 5:03:16 PM] [ INFO] Completed the automatic mapping of lineup stations to tuner channels.
[2/9/2024 5:03:16 PM] [ INFO] Completed lineup refresh.
[2/9/2024 5:03:16 PM] Entering ReindexDatabase()
[2/9/2024 5:03:16 PM] [ INFO] SUCCESS: WMC database indexing has started.
[2/9/2024 5:03:16 PM] Exiting ReindexDatabase(). SUCCESS.
[2/9/2024 5:03:16 PM] [ INFO] MXF file was created on 1/25/2024 5:00:02 PM
[2/9/2024 5:03:16 PM] [ERROR] The MXF file imported is 360.05 hours old.
[2/9/2024 5:03:17 PM] [ INFO] Completed EPG123 client execution.
[2/9/2024 5:03:17 PM] [ INFO] EPG123 client execution time was 00:03:05.2905980.
[2/9/2024 5:11:08 PM] =====================================================================================
[2/9/2024 5:11:08 PM] EPG123CLIENT: Beginning WMC recorder storage/tuner conflict checks. version 1.8.2.7
[2/9/2024 5:11:08 PM] =====================================================================================
[2/9/2024 5:11:08 PM] *** Windows 7 Ultimate, 64-bit [Version: 6.1.7601.0] ***
[2/9/2024 5:11:08 PM] *** .NET Framework 4.6.01590 is installed. ***
[2/9/2024 5:11:08 PM] *** Windows Media Center [Version: 6.1.7600.16385] is installed. ***
[2/9/2024 5:11:08 PM] [ INFO] WMC database indexing took 00:07:51.6629775. Exit: 0x00000000
[2/9/2024 5:11:08 PM] [ INFO] Recorder storage drive D:\ has 184.003 GB available. (15.997 GB of 200.000 GB used)
[2/9/2024 5:11:09 PM] [ INFO] No tuner conflicts detected within next 3 days.
[2/9/2024 5:11:09 PM] [ INFO] Completed WMC recorder storage/tuner conflict checks.

What is a MXF file and why doesn’t it create it?

[Space]

This ERROR is probably due to you not having to do much maintenance with EPG123, so you haven't saved the config in a while.

Over time, your provider adds and removes channels from your lineup. Usually it is only a few at a time, so no big deal. However, when the number of channels in your lineup changes too drastically from when you last "saved" the configuration (which sets the baseline), you will get this ERROR and the guide will not be updated.

In your case, the last time you save the configuration was when your lineup had 628 channels. Now, your lineup has 591 channels, 37 channels less.

This is about 5% of your lineup that has gone away since your last config save. When this % gets to a certain point, EPG123 thinks there may be something wrong and prevents the guide from updating.

The simple fix for this is to tell EPG123 that nothing is wrong by pressing the "Save & Execute" button to create a new baseline of 591 channels, but only if those channels weren't removed in error. Because if any of those removed channels have programs on them that you want to record, then they will not be recorded since the channel will be removed from the guide. If the channels that were removed from the lineup really are removed from your cable system, then it's all good, and you can press the button to set the new baseline and update your guide.

I think the error message is a bit cryptic in the version you have, but I believe newer version of EPG123 (beta release?) has a more descriptive explanation of what is going on.

[oldschoolbob]

In all these years I’ve never changed any of the channels. I didn’t know I had to do anything. Can you explain to me how to update my settings?
Thanks

[Space]

That image is of the EPG123 Client, you want to run the EPG123 Configuration GUI, which I believe just shows up as "EPG123" in the start menu or desktop.

Then look at all the channels on the right side and make sure they are all there (none are missing). Once you verify that, you can press the "Save & Execute" button in the lower right corner and it should update the guide. It then should update the guide every day as it did before.

[oldschoolbob]

This is all i have in my EPG folder. - capture epg.

My EPG123 looks like this - apg a.

Where is Comfiguration GUI?

[oldschoolbob]

No Wait - I think I found it. Now what do I do?

Thanks

[oldschoolbob]

Thanks Space = I think that fixed it.
You can teach an old dog new tricks.

I'll try it again tomorrow.

Can I go back and eliminate some channels I don't want. I checked everyone this time buy some I probably don't watch.
Thanks