WMC Cannot Find HDHomeRun Prime

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DanTheTechMan

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WMC Cannot Find HDHomeRun Prime

#1

Post by DanTheTechMan » Sun Sep 30, 2018 4:07 pm

Hi. For some reason, I can't get WMC to find my HDHR Prime. I have tried all the troubleshooting steps listed on SiliconDust's website regarding this, however, I am still having this issue. I have also tried to "reset" WMC via the command line, also without any success. I read somewhere on this forum that someone has a tool to "factory-reset" WMC, and was thinking of trying that, as I don't know what else to do.
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swechsler

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#2

Post by swechsler » Sun Sep 30, 2018 4:10 pm

Do you have network discovery turned on? Can you see the HDHR in Windows Explorer?
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DanTheTechMan

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#3

Post by DanTheTechMan » Sun Sep 30, 2018 4:12 pm

Yes, I have Network Discovery turned on, and yes, I can see both the DRI and DMS tuners in Windows Explorer.
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swechsler

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#4

Post by swechsler » Sun Sep 30, 2018 4:20 pm

I don't know what else to check, but can you access the HDHR using their own app?
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DanTheTechMan

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#5

Post by DanTheTechMan » Sun Sep 30, 2018 4:23 pm

Yes, I can.
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soapdishbandit

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#6

Post by soapdishbandit » Mon Oct 01, 2018 1:14 am

DanTheTechMan wrote: ↑Sun Sep 30, 2018 4:07 pm Hi. For some reason, I can't get WMC to find my HDHR Prime. I have tried all the troubleshooting steps listed on SiliconDust's website regarding this, however, I am still having this issue. I have also tried to "reset" WMC via the command line, also without any success. I read somewhere on this forum that someone has a tool to "factory-reset" WMC, and was thinking of trying that, as I don't know what else to do.
Newest prime firmware is known for not being visible to WMC. Try installing older firmware. [20170930] is my firmware and works great!
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stuartm

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#7

Post by stuartm » Mon Oct 01, 2018 3:13 am

It's not possible to downrev Prime firmware.
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Space

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#8

Post by Space » Mon Oct 01, 2018 6:59 am

Do you have the network location for your network adapter set to "Public Network" instead of "Home Network"? It should be set to "Home Network".

https://www.digitalcitizen.life/change- ... rk-2-steps
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Space

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#9

Post by Space » Mon Oct 01, 2018 7:02 am

soapdishbandit wrote: ↑Mon Oct 01, 2018 1:14 am Newest prime firmware is known for not being visible to WMC. Try installing older firmware. [20170930] is my firmware and works great!
Is that true? If that's the case, then I'm thinking that the upcoming 6-tuner Prime may not work with WMC and that would be sad.
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soapdishbandit

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#10

Post by soapdishbandit » Tue Oct 02, 2018 10:03 am

stuartm wrote: ↑Mon Oct 01, 2018 3:13 am It's not possible to downrev Prime firmware.
Ummm, I did (had the same problem). Just installed said firmware "update/downgrade" and it just worked.
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AllIn7MC

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#11

Post by AllIn7MC » Wed Oct 03, 2018 1:59 am

I've had the no tuners found issue and ran the "repair" option in the HDhomerun software, and it fixed it. (with a restart of WMC)
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Space

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#12

Post by Space » Wed Oct 03, 2018 9:03 am

soapdishbandit wrote: ↑Tue Oct 02, 2018 10:03 am
stuartm wrote: ↑Mon Oct 01, 2018 3:13 am It's not possible to downrev Prime firmware.
Ummm, I did (had the same problem). Just installed said firmware "update/downgrade" and it just worked.
CableLabs does not permit firmware downgrades on devices that support DRM, so unless that has changed, firmware downgrades on HDHomerun Prime devices is not possible.
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soapdishbandit

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#13

Post by soapdishbandit » Wed Oct 03, 2018 11:13 pm

AllIn7MC wrote: ↑Wed Oct 03, 2018 1:59 am I've had the no tuners found issue and ran the "repair" option in the HDhomerun software, and it fixed it. (with a restart of WMC)
Are you on the current firmware?
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AllIn7MC

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#14

Post by AllIn7MC » Thu Oct 04, 2018 10:40 pm

Looks like I am running this firmware: Firmware: 20170930
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cwinfield

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#15

Post by cwinfield » Fri Oct 05, 2018 12:12 am

From a command prompt with admin rights enter: c:\windows\ehome\ehprivjob.exe /OCURDiscovery
and then try to find your tuners.
Further steps to try are here: https://www.silicondust.com/support/tro ... erun-prime
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