Ongoing Signal Issues with Ceton InfiniTV 6 ETH

Ask fellow members about Ceton's infiniTV tuners here.
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Ixax

Posts: 17
Joined: Mon Jan 27, 2014 7:35 pm
Location:

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Ongoing Signal Issues with Ceton InfiniTV 6 ETH

#1

Post by Ixax » Sat Feb 01, 2014 3:27 pm

I am opening a support ticket with Ceton and directing them here to see my info.

Ok, so you can see my background:
First I posted this thread:
http://www.thegreenbutton.tv/forums/vie ... =68&t=6866

Then I got lots of great info and help posting in this thread:
http://www.thegreenbutton.tv/forums/vie ... =68&t=6876

Now I am here. I'm thinking of this as the beginning of my Epic quest to overcome the ongoing issues with the Ceton Infinitv 6 Eth.

The AllCetonSignalsApp showed terrible signal info as expected:

Code: Select all

Information From Ceton Card at: http://192.168.1.13 , Tuner Instance Used for measurement:0

Smallest Frequency Table Signal SNR Frequency channel#,channel#,... 
-30.2 dBmV 13.4 dB 525000 3315,3452 
-30.3 dBmV 23.7 dB 525000 3264,3265,3266,3267,3268,3269,3270,3271,3272,3273 
-30.3 dBmV 19.5 dB 525000 3274,3275,3276,3277,3278,3279,3280,3281,3282,3283 
-30.3 dBmV 21.6 dB 525000 3284,3285,3286,3287,3288,3289,3290,3291,3292,3293 
-30.3 dBmV 13.6 dB 525000 3294,3295,3296,3297,3298,3299,3300,3301,3302,3303 
-37.5 dBmV 23.7 dB 111000 584,631 
-36.3 dBmV 23.5 dB 117000 585,634 
-38.7 dBmV 22.9 dB 123000 628,639 
-36.1 dBmV 24.6 dB 129000 85,281,330,1009,1682,1685,1756,1768 
-35.5 dBmV 23.4 dB 135000 550,685 
Center Frequency Table Signal SNR Frequency channel#,channel#,... 
-27.2 dBmV 4.2 dB 405000 1450,1451,1452,1453,1454 
-26.7 dBmV 25.4 dB 411000 19,72,93,103,104,108,109,118,1543,1545,1546,1549,236 
-26.5 dBmV 25.3 dB 417000 50,54,120,139,161,164,165,190,210,217,221,241,252,1500,1505,1562,1566,1621,1622,1625,1644,1665,1707,1728 
-27.4 dBmV 25.0 dB 423000 70,73,74,310,1520,1620 
-28.3 dBmV 24.6 dB 429000 644,711,741 
-30.8 dBmV 23.7 dB 435000 144,185,231,235,275,344,345,346,347,362,395,1643,1722 
-30.6 dBmV 24.6 dB 441000 53,128,140,160,180,181,196,240,251,1504,1580,1640,1641,1645 
-31.6 dBmV 24.1 dB 447000 100,101,105,230,258,1540,1541,1542,1724,1725 
-31.0 dBmV 23.7 dB 453000 121,129,130,166,167,170,223,263,1565,1623,1663,1664 
-32.1 dBmV 24.3 dB 459000 4,6,8,10,11,13,15,20,3263 
Largest Frequency Table Signal SNR Frequency channel#,channel#,... 
-23.0 dBmV 25.3 dB 801000 1516,1670,1690,1692,1730 
-22.2 dBmV 26.7 dB 807000 1512,1513,1535,1564,1567,1583,1590,1646,1683,1703,1721,1782 
-21.3 dBmV 26.9 dB 813000 26,27,28,29,33,34,36,37 
-20.0 dBmV 28.8 dB 819000 38 
-20.1 dBmV 28.6 dB 819000 3201,3202,3203,3204,3205,3206,3207,3208,3209,3210 
-20.0 dBmV 28.6 dB 819000 3211,3212,3213,3214,3215,3216,3217,3218,3219,3220 
-20.0 dBmV 28.6 dB 819000 3221,3222,3223,3224,3225,3226,3227,3228,3229,3230 
-20.0 dBmV 28.6 dB 819000 3231,3232,3233,3234,3235,3236,3237,3238,3239,3240 
-26.3 dBmV 24.1 dB 855000 690,752 
-27.1 dBmV 24.2 dB 861000 554,717 

Channel List count: 777
I then unplugged the Ceton 6 Eth and plugged it back in and ran the AllCetonSignalsApp again for comparison.

Code: Select all

Information From Ceton Card at: http://192.168.1.13 , Tuner Instance Used for measurement:0

Smallest Frequency Table Signal SNR Frequency channel#,channel#,... 
Not Tuned Not Tuned 0 3315,3452 
Not Tuned Not Tuned 0 3264,3265,3266,3267,3268,3269,3270,3271,3272,3273 
Not Tuned Not Tuned 0 3274,3275,3276,3277,3278,3279,3280,3281,3282,3283 
Not Tuned Not Tuned 0 3284,3285,3286,3287,3288,3289,3290,3291,3292,3293 
Not Tuned Not Tuned 0 3294,3295,3296,3297,3298,3299,3300,3301,3302,3303 
-35.6 dBmV 23.8 dB 111000 584,631 
-34.4 dBmV 24.3 dB 117000 585,634 
-34.5 dBmV 23.2 dB 123000 628,639 
-31.9 dBmV 23.8 dB 129000 85,281,330,1009,1682,1685,1756,1768 
-31.6 dBmV 24.6 dB 135000 550,685 
Center Frequency Table Signal SNR Frequency channel#,channel#,... 
-22.9 dBmV 27.9 dB 405000 1450,1451,1452,1453,1454 
-22.6 dBmV 29.0 dB 411000 19,72,93,103,104,108,109,118,1543,1545,1546,1549,236 
-22.5 dBmV 27.6 dB 417000 50,54,120,139,161,164,165,190,210,217,221,241,252,1500,1505,1562,1566,1621,1622,1625,1644,1665,1707,1728 
-23.4 dBmV 28.8 dB 423000 70,73,74,310,1520,1620 
-24.3 dBmV 26.8 dB 429000 644,711,741 
-26.8 dBmV 23.8 dB 435000 144,185,231,235,275,344,345,346,347,362,395,1643,1722 
-27.2 dBmV 24.7 dB 441000 53,128,140,160,180,181,196,240,251,1504,1580,1640,1641,1645 
-27.6 dBmV 24.0 dB 447000 100,101,105,230,258,1540,1541,1542,1724,1725 
-27.0 dBmV 25.3 dB 453000 121,129,130,166,167,170,223,263,1565,1623,1663,1664 
-27.8 dBmV 23.8 dB 459000 4,6,8,10,11,13,15,20,3263 
Largest Frequency Table Signal SNR Frequency channel#,channel#,... 
-18.9 dBmV 29.4 dB 801000 1516,1670,1690,1692,1730 
-17.9 dBmV 29.5 dB 807000 1512,1513,1535,1564,1567,1583,1590,1646,1683,1703,1721,1782 
-16.9 dBmV 30.4 dB 813000 26,27,28,29,33,34,36,37 
-15.6 dBmV 31.5 dB 819000 38 
-15.6 dBmV 32.2 dB 819000 3201,3202,3203,3204,3205,3206,3207,3208,3209,3210 
-15.5 dBmV 32.2 dB 819000 3211,3212,3213,3214,3215,3216,3217,3218,3219,3220 
-15.6 dBmV 32.2 dB 819000 3221,3222,3223,3224,3225,3226,3227,3228,3229,3230 
-15.6 dBmV 32.2 dB 819000 3231,3232,3233,3234,3235,3236,3237,3238,3239,3240 
-22.1 dBmV 25.8 dB 855000 690,752 
-22.8 dBmV 25.9 dB 861000 554,717 

Channel List count: 777
From Windows Media Center I then reran TV Setup. TV Setup was unable to detect the TV signal so I could not proceed. I restarted WMC but that did not help setup complete. I reran the digital cable advisor and that did not allow setup to complete.

Went to Ceton support and redownloaded the Ceton infinitv setup app. Ran it and selected repair. Upon completion of repair allowed it to restart the computer.

Now all six tuners show as playing in the Ceton infinitv webpage for the device. The AllCetonSignalsApp won't run because all the tuners are busy. Once again unplugged the Ceton unit which set them back to stopped instead of playing.

Ran the AllCetonSignalsApp again...

Code: Select all

Information From Ceton Card at: http://192.168.1.13 , Tuner Instance Used for measurement:0

Smallest Frequency Table Signal SNR Frequency channel#,channel#,... 
Not Tuned Not Tuned 0 3315,3452 
Not Tuned Not Tuned 0 3264,3265,3266,3267,3268,3269,3270,3271,3272,3273 
Not Tuned Not Tuned 0 3274,3275,3276,3277,3278,3279,3280,3281,3282,3283 
Not Tuned Not Tuned 0 3284,3285,3286,3287,3288,3289,3290,3291,3292,3293 
Not Tuned Not Tuned 0 3294,3295,3296,3297,3298,3299,3300,3301,3302,3303 
-37.1 dBmV 23.9 dB 111000 584,631 
-36.2 dBmV 23.7 dB 117000 585,634 
-36.1 dBmV 24.5 dB 123000 628,639 
-35.1 dBmV 24.3 dB 129000 85,281,330,1009,1682,1685,1756,1768 
-34.2 dBmV 24.0 dB 135000 550,685 
Center Frequency Table Signal SNR Frequency channel#,channel#,... 
-25.6 dBmV 25.9 dB 405000 1450,1451,1452,1453,1454 
-25.1 dBmV 26.8 dB 411000 19,72,93,103,104,108,109,118,1543,1545,1546,1549,236 
-25.0 dBmV 25.9 dB 417000 50,54,120,139,161,164,165,190,210,217,221,241,252,1500,1505,1562,1566,1621,1622,1625,1644,1665,1707,1728 
-25.9 dBmV 25.6 dB 423000 70,73,74,310,1520,1620 
-26.7 dBmV 24.8 dB 429000 644,711,741 
-29.0 dBmV 4.7 dB 435000 144,185,231,235,275,344,345,346,347,362,395,1643,1722 
-29.3 dBmV 23.7 dB 441000 53,128,140,160,180,181,196,240,251,1504,1580,1640,1641,1645 
-29.8 dBmV 23.4 dB 447000 100,101,105,230,258,1540,1541,1542,1724,1725 
-29.1 dBmV 23.0 dB 453000 121,129,130,166,167,170,223,263,1565,1623,1663,1664 
-29.9 dBmV 24.6 dB 459000 4,6,8,10,11,13,15,20,3263 
Largest Frequency Table Signal SNR Frequency channel#,channel#,... 
-20.8 dBmV 28.5 dB 801000 1516,1670,1690,1692,1730 
-19.8 dBmV 27.2 dB 807000 1512,1513,1535,1564,1567,1583,1590,1646,1683,1703,1721,1782 
-18.9 dBmV 29.4 dB 813000 26,27,28,29,33,34,36,37 
-17.6 dBmV 30.1 dB 819000 38 
-17.6 dBmV 30.6 dB 819000 3201,3202,3203,3204,3205,3206,3207,3208,3209,3210 
-17.6 dBmV 30.6 dB 819000 3211,3212,3213,3214,3215,3216,3217,3218,3219,3220 
-17.6 dBmV 30.6 dB 819000 3221,3222,3223,3224,3225,3226,3227,3228,3229,3230 
-17.6 dBmV 30.6 dB 819000 3231,3232,3233,3234,3235,3236,3237,3238,3239,3240 
-24.0 dBmV 25.9 dB 855000 690,752 
-24.6 dBmV 24.1 dB 861000 554,717 

Channel List count: 777
Back to TV Signal setup. No worky. Tears may flow. Support ticket submitted with two logs from the Ceton diagnostic application.

Ixax

Posts: 17
Joined: Mon Jan 27, 2014 7:35 pm
Location:

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#2

Post by Ixax » Sat Feb 01, 2014 6:56 pm

I manually installed firmware as directed by support. I did so from my networked laptop, not the htpc running WMC. (I mention this just in case this is a problem, though I obviously do not think so.) I restarted the laptop and then the htpc after the manual install just in case. I did not unplug the Ceton 6 Eth.

I then tried to run TV Signal Setup to see whether it would now complete... it would not.

The current AllCetonSignalsApp results...

Code: Select all

Information From Ceton Card at: http://192.168.1.13 , Tuner Instance Used for measurement:0

Smallest Frequency Table Signal SNR Frequency channel#,channel#,... 
Not Tuned Not Tuned 0 3315,3452 
Not Tuned Not Tuned 0 3264,3265,3266,3267,3268,3269,3270,3271,3272,3273 
Not Tuned Not Tuned 0 3274,3275,3276,3277,3278,3279,3280,3281,3282,3283 
Not Tuned Not Tuned 0 3284,3285,3286,3287,3288,3289,3290,3291,3292,3293 
Not Tuned Not Tuned 0 3294,3295,3296,3297,3298,3299,3300,3301,3302,3303 
-31.9 dBmV 24.4 dB 111000 584,631 
-30.5 dBmV 24.2 dB 117000 585,634 
-30.0 dBmV 24.1 dB 123000 628,639 
-27.4 dBmV 24.2 dB 129000 85,281,330,1009,1682,1685,1756,1768 
-26.7 dBmV 25.4 dB 135000 550,685 
Center Frequency Table Signal SNR Frequency channel#,channel#,... 
-18.1 dBmV 32.6 dB 405000 1450,1451,1452,1453,1454 
-17.9 dBmV 32.5 dB 411000 19,72,93,103,104,108,109,118,1543,1545,1546,1549,236 
-18.2 dBmV 32.1 dB 417000 50,54,120,139,161,164,165,190,210,217,221,241,252,1500,1505,1562,1566,1621,1622,1625,1644,1665,1707,1728 
-19.2 dBmV 30.8 dB 423000 70,73,74,310,1520,1620 
-20.1 dBmV 30.5 dB 429000 644,711,741 
-22.5 dBmV 29.0 dB 435000 144,185,231,235,275,344,345,346,347,362,395,1643,1722 
-22.8 dBmV 28.6 dB 441000 53,128,140,160,180,181,196,240,251,1504,1580,1640,1641,1645 
-23.2 dBmV 27.0 dB 447000 100,101,105,230,258,1540,1541,1542,1724,1725 
-22.5 dBmV 29.2 dB 453000 121,129,130,166,167,170,223,263,1565,1623,1663,1664 
-23.3 dBmV 27.5 dB 459000 4,6,8,10,11,13,15,20,3263 
Largest Frequency Table Signal SNR Frequency channel#,channel#,... 
-15.0 dBmV 31.5 dB 801000 1516,1670,1690,1692,1730 
-13.9 dBmV 31.8 dB 807000 1512,1513,1535,1564,1567,1583,1590,1646,1683,1703,1721,1782 
-12.8 dBmV 33.8 dB 813000 26,27,28,29,33,34,36,37 
-11.6 dBmV 35.1 dB 819000 38 
-11.6 dBmV 34.8 dB 819000 3201,3202,3203,3204,3205,3206,3207,3208,3209,3210 
-11.6 dBmV 34.8 dB 819000 3211,3212,3213,3214,3215,3216,3217,3218,3219,3220 
-11.6 dBmV 34.8 dB 819000 3221,3222,3223,3224,3225,3226,3227,3228,3229,3230 
-11.6 dBmV 34.8 dB 819000 3231,3232,3233,3234,3235,3236,3237,3238,3239,3240 
-18.5 dBmV 29.6 dB 855000 690,752 
-18.9 dBmV 28.8 dB 861000 554,717 

Channel List count: 777
Help.

mldenison

Posts: 287
Joined: Tue Sep 11, 2012 1:36 am
Location:

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#3

Post by mldenison » Sat Feb 01, 2014 7:40 pm

It looks to me like your signal level is way too low.

I'm running both a USB and an ETH tuner for 10 channels and I have no pixelation issues. I did have problems early on.

My cable setup is this: I have a 3 way splitter on the cable where it enters my house. One leg goes to my Comcast voip/router/modem. One leg goes to a 8 port amplifier which feeds all my outlets in the house. The last leg goes to a MOCA adapter. One leg from the amplifier runs to my HTPC where I use a splitter to feed both tuners. The output from the MOCA adapter goes to a MOCA splitter that feeds my two Echos.

My average signal on each of the tuners is around -2 to -3 dBmV. My average S/N is around 36 db.

I also replaced a couple of cable runs that were RG59 with RG6.

Either you're having problems with your cable run and/or signal splitting or there's something amiss with your ETH. Ceton support should be able to tell if the ETH has problems.

My ETH is only a couple of weeks old since I had to replace a 4 tuner PCIe card which pixelated badly on a couple of channels. Ceton was able to tell me my PCIe card was wonky.

Paw Paw

Posts: 46
Joined: Tue Feb 05, 2013 12:49 pm
Location: Houston, TX

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#4

Post by Paw Paw » Sat Feb 01, 2014 9:02 pm

Those signal and S/N readings are way too low. Ceton spec is +12 to -12 dbmv on the signals. If the Eth6 is working properly then I would suspect a wiring issue or cable company problem.

Do you have other TVs in the house that are working? If so then I would suspect the wiring to the Eth6. Assuming that you have RG6 cable then the terminations and splitters are the probable cause.

Every 2 way splitter reduces the signal level be approx. 3.5 dbmv. a 4 way splitter reduces the signal by about 7 dbmv and an 8 way splitter will have about 14 dbmv of loss. Too many cable splits can cause the degraded signal. Also using an old splitter that is not designed to work with the higher frequencies that the cable systems use can cause problems. Your splitters should, as a minimum, be rated for up to 750Mhz and preferably up to 1,000Mhz.

Cable terminations should be the compression type. If you have any screw on ends or crimp on ends they should be replaces with quality compression fittings. Also do not use the cheap patch cables that come with come TVs and just push on to the threaded connector on the TV or Eth6.

I am on a Comcast system and do not use switched video. In looking at the Ceton ALl Signal output that you posted I suspect that you are on a switched system and have a tuning adapter next to the Ceton Eth6. I would carefully inspect the splitter that you used and the short cables from the splitter to the Eth6 and TA.

Hope some of this helps

Ixax

Posts: 17
Joined: Mon Jan 27, 2014 7:35 pm
Location:

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#5

Post by Ixax » Sat Feb 01, 2014 9:59 pm

Thanks for the replies folks.

The signals were higher before the 6 Eth stopped working. (Meaning that at the moment, with no change of cables or connections, the system should be working better than it is.) You can see from the results of the latest scan that the tuner is not even "tuned". The system was almost working prior to whatever happened last night. Only some pixelated channels. While I was out last night something happened and the tuner could no longer pick up the channels. I could not even successfully complete TV Signal Setup in WMC. (Which I had done before. I was having intermittent success watching and recording some channels.) I submitted the diagnostic report to Ceton support and they told me to manually install a firmware update. So, I did, but if anything changed, I can't tell. My second post is the reply to them captured here so that I can provide the info in the code tags. Hopefully, Ceton support's follow up has better results than their first response.

Ixax

Posts: 17
Joined: Mon Jan 27, 2014 7:35 pm
Location:

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#6

Post by Ixax » Sun Feb 02, 2014 12:11 pm

Ceton Support asked for activation of additional logging.
(results of three commands... The operation completed successfully. The WMC Receiver service was stopped successfully. The WMC Receiver service was started successfully.)

Then ran AllCetonSignals app...

Code: Select all

 Information From Ceton Card at: http://192.168.1.13 , Tuner Instance Used for measurement:0

Smallest Frequency Table Signal 	SNR 	Frequency 	channel#,channel#,...
-26.6 dBmV 	22.6 dB 	453000 	3315,3452
-26.6 dBmV 	13.4 dB 	453000 	3264,3265,3266,3267,3268,3269,3270,3271,3272,3273
-26.6 dBmV 	10.0 dB 	453000 	3274,3275,3276,3277,3278,3279,3280,3281,3282,3283
-26.6 dBmV 	24.3 dB 	453000 	3284,3285,3286,3287,3288,3289,3290,3291,3292,3293
-26.6 dBmV 	25.0 dB 	453000 	3294,3295,3296,3297,3298,3299,3300,3301,3302,3303
-35.5 dBmV 	24.1 dB 	111000 	584,631
-34.3 dBmV 	23.9 dB 	117000 	585,634
-33.9 dBmV 	24.9 dB 	123000 	628,639
-31.8 dBmV 	24.0 dB 	129000 	85,281,330,1009,1682,1685,1756,1768
-31.0 dBmV 	24.8 dB 	135000 	550,685
Center Frequency Table Signal 	SNR 	Frequency 	channel#,channel#,...
-22.4 dBmV 	28.9 dB 	405000 	1450,1451,1452,1453,1454
-22.1 dBmV 	29.1 dB 	411000 	19,72,93,103,104,108,109,118,1543,1545,1546,1549,236
-22.1 dBmV 	28.8 dB 	417000 	50,54,120,139,161,164,165,190,210,217,221,241,252,1500,1505,1562,1566,1621,1622,1625,1644,1665,1707,1728
-23.1 dBmV 	28.8 dB 	423000 	70,73,74,310,1520,1620
-24.0 dBmV 	27.2 dB 	429000 	644,711,741
-26.4 dBmV 	25.8 dB 	435000 	144,185,231,235,275,344,345,346,347,362,395,1643,1722
-26.9 dBmV 	23.6 dB 	441000 	53,128,140,160,180,181,196,240,251,1504,1580,1640,1641,1645
-27.4 dBmV 	24.3 dB 	447000 	100,101,105,230,258,1540,1541,1542,1724,1725
-26.7 dBmV 	25.4 dB 	453000 	121,129,130,166,167,170,223,263,1565,1623,1663,1664
-27.5 dBmV 	24.2 dB 	459000 	4,6,8,10,11,13,15,20,3263
Signal 	SNR 	Frequency 	channel#,channel#,...
-18.8 dBmV 	28.8 dB 	801000 	1516,1670,1690,1692,1730
-17.8 dBmV 	30.1 dB 	807000 	1512,1513,1535,1564,1567,1583,1590,1646,1683,1703,1721,1782
-16.8 dBmV 	30.9 dB 	813000 	26,27,28,29,33,34,36,37
-15.6 dBmV 	32.5 dB 	819000 	38
-15.6 dBmV 	32.3 dB 	819000 	3201,3202,3203,3204,3205,3206,3207,3208,3209,3210
-15.6 dBmV 	32.3 dB 	819000 	3211,3212,3213,3214,3215,3216,3217,3218,3219,3220
-15.6 dBmV 	32.3 dB 	819000 	3221,3222,3223,3224,3225,3226,3227,3228,3229,3230
-15.6 dBmV 	32.2 dB 	819000 	3231,3232,3233,3234,3235,3236,3237,3238,3239,3240
-22.3 dBmV 	26.5 dB 	855000 	690,752
-23.0 dBmV 	26.1 dB 	861000 	554,717
Largest Frequency Table
Channel List count: 777
Then ran WMC and tried to see live TV. Could not detect signal on the couple of channels I tried.

At this point I ran the Ceton Diagnostic application. File is attached to support ticket.

Attempted TV Signal Setup within WMC. WMC could not complete it due to not being able to detect the signal.

At this point I ran the Ceton Diagnostic application. File is attached to support ticket.

The set top box has continued to function throughout.

tzr916

Posts: 445
Joined: Tue May 28, 2013 11:56 pm
Location: Stockton CA

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#7

Post by tzr916 » Sun Feb 02, 2014 3:28 pm

Do you have a modem or set top box connected and can possibly look at the signal information screens of those devices (give some model numbers maybe we can help). The signals shown on the Ceton tuners are WAY off. I am very surprised Ceton support doesn't immediately tell you to call your local provider out to set the signal right.

Ixax

Posts: 17
Joined: Mon Jan 27, 2014 7:35 pm
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#8

Post by Ixax » Sun Feb 02, 2014 9:52 pm

If you go back and check the history described above (including linked posts in op) you'll see the Ceton was once working with the current set up. The Ceton support rep has (I hope) that information and so doesn't make that recommendation about the signal provider. I'm still hoping to make this work, so I'm hoping this is the rock bottom from which things will improve.

tzr916

Posts: 445
Joined: Tue May 28, 2013 11:56 pm
Location: Stockton CA

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#9

Post by tzr916 » Sun Feb 02, 2014 11:48 pm

If you choose to ignore those crazy bad signal readings you are getting on the tuners and don't opt to check the signals via other connected devices or by your service provider, then good luck to you!

mldenison

Posts: 287
Joined: Tue Sep 11, 2012 1:36 am
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#10

Post by mldenison » Mon Feb 03, 2014 12:47 am

tzr916 wrote:If you choose to ignore those crazy bad signal readings you are getting on the tuners and don't opt to check the signals via other connected devices or by your service provider, then good luck to you!
I was about to post a similar comment.

Ixax

Posts: 17
Joined: Mon Jan 27, 2014 7:35 pm
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#11

Post by Ixax » Mon Feb 03, 2014 2:52 am

Thanks for the good luck! Definitely takes it to get this working.

Jay

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#12

Post by Jay » Mon Feb 03, 2014 2:18 pm

As others have said, eliminate that which you can eliminate from the list of possible causes. Signal issues creap up, I've had to rerun lines before months after setting up my system. Drove me nuts for about a week, but after I reran the line, everything was working as expected.

best thing to do is run a line from your splitter to your InfiniTV6 as a test (i.e. don't fish it through walls etc, just lay it on the ground if possible) and test the signal after running the new line. If the signal improves, you have identified your problem.

Another solution is if you have a known good terminal in another room, relocate the InfiniTV temporarily and check it against that terminal, if it works, again, you have identified your problem.

If both of those solutions don't help, you are now leaning towards it being a InfiniTV issue.

Jay

blueiedgod

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#13

Post by blueiedgod » Mon Feb 03, 2014 5:52 pm

How many splinters are there before the signal gets into the tuner?

Can you connect it directly to the feed coming from the cable line into the house?

Ixax

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#14

Post by Ixax » Tue Feb 04, 2014 12:27 am

Came home from work and planned to check on things and it worked first thing. So, then went behind and tightened all the connections and then ran tests.

Ceton Diagnostic file attached to support ticket.

AllCetonSignalsApp produced the following...

Code: Select all

Information From Ceton Card at: http://192.168.1.13 , Tuner Instance Used for measurement:0

Smallest Frequency Table Signal SNR Frequency channel#,channel#,... 
-7.5 dBmV 37.9 dB 519000 3315,3452 
-7.5 dBmV 37.9 dB 519000 3264,3265,3266,3267,3268,3269,3270,3271,3272,3273 
-7.5 dBmV 37.9 dB 519000 3274,3275,3276,3277,3278,3279,3280,3281,3282,3283 
-7.5 dBmV 37.9 dB 519000 3284,3285,3286,3287,3288,3289,3290,3291,3292,3293 
-7.5 dBmV 37.9 dB 519000 3294,3295,3296,3297,3298,3299,3300,3301,3302,3303 
-7.7 dBmV 37.6 dB 111000 584,631 
-7.5 dBmV 38.3 dB 117000 585,634 
-7.8 dBmV 37.9 dB 123000 628,639 
-7.8 dBmV 37.9 dB 129000 85,281,330,1009,1682,1685,1756,1768 
-8.5 dBmV 37.6 dB 135000 550,685 
Center Frequency Table Signal SNR Frequency channel#,channel#,... 
-7.7 dBmV 37.6 dB 405000 1450,1451,1452,1453,1454 
-8.6 dBmV 36.8 dB 411000 19,72,93,103,104,108,109,118,1543,1545,1546,1549,236 
-9.2 dBmV 37.6 dB 417000 50,54,120,139,161,164,165,190,210,217,221,241,252,1500,1505,1562,1566,1621,1622,1625,1644,1665,1707,1728 
-8.7 dBmV 35.8 dB 423000 70,73,74,310,1520,1620 
-8.4 dBmV 37.1 dB 429000 644,711,741 
-9.4 dBmV 36.0 dB 435000 144,185,231,235,275,344,345,346,347,362,395,1643,1722 
-8.9 dBmV 37.4 dB 441000 53,128,140,160,180,181,196,240,251,1504,1580,1640,1641,1645 
-8.6 dBmV 36.4 dB 447000 100,101,105,230,258,1540,1541,1542,1724,1725 
-8.0 dBmV 36.6 dB 453000 121,129,130,166,167,170,223,263,1565,1623,1663,1664 
-9.3 dBmV 36.4 dB 459000 4,6,8,10,11,13,15,20,3263 
Largest Frequency Table Signal SNR Frequency channel#,channel#,... 
-6.7 dBmV 36.2 dB 801000 1516,1670,1690,1692,1730 
-5.6 dBmV 36.8 dB 807000 1512,1513,1535,1564,1567,1583,1590,1646,1683,1703,1721,1782 
-5.1 dBmV 36.6 dB 813000 26,27,28,29,33,34,36,37 
-5.6 dBmV 37.6 dB 819000 38 
-5.6 dBmV 37.1 dB 819000 3201,3202,3203,3204,3205,3206,3207,3208,3209,3210 
-5.6 dBmV 37.4 dB 819000 3211,3212,3213,3214,3215,3216,3217,3218,3219,3220 
-5.6 dBmV 37.4 dB 819000 3221,3222,3223,3224,3225,3226,3227,3228,3229,3230 
-5.6 dBmV 37.4 dB 819000 3231,3232,3233,3234,3235,3236,3237,3238,3239,3240 
-8.7 dBmV 35.8 dB 855000 690,752 
-8.3 dBmV 35.6 dB 861000 554,717 

Channel List count: 777

Not sure what the problem is, but the signal strength is there again. At least borderline. I already purchased the amp splitter I mentioned earlier, so I can add that in after hearing back from Ceton support and then see how the numbers look.

Ceton support was thinking it might be something with OOB Lock and I'm thinking that is probably better now too.

Lets see what they figure out.

EDIT... No signal at channel 680.

smcmillan2

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#15

Post by smcmillan2 » Tue Feb 04, 2014 1:53 am

Has your weather changed in the past day or two? I had problems with greatly fluctuating signal strength over a year ago. Narrowed it down to weather patterns (I'm in Metro Detroit area), especially when it got wetter, and had the cable co come out and run a new line from the pole to the house. While the new run alone did not eliminate the low signal it did improve it considerably, adding an amp (http://www.pctstore.com/RF_amplifier_CA ... tma28p.htm) has my signal level consistently between -2 and -4, SNR 35.5 - 36.8.

EDIT: Also, be sure to check your tuner temps (each of them when tuned to a channel). Didn't notice temps in the output you posted, others have had issues with their Ceton getting too warm to consistently maintain a signal. My USB 4 sits in the bottom of my rack in the basement, never had a heat issue.

Ixax

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#16

Post by Ixax » Mon Mar 03, 2014 11:02 pm

Just wanted to let folks know that we got it working. They never figured out what was causing the big signal drop, but it came back to being around -7 for each channel. When that happened, and we got it working sporadically again, then I moved the 6 Eth upstream and the readings jumped much closer to -3. Works much better with those signal readings now.

I think the 6 Eth post for the connection is probably to blame. Someone had pointed out that they can be tempermental. When I moved it I was very careful to tighten the cable and set it down with as little tension as possible on the post.

Thanks again for the help from you guys.

lamsao

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#17

Post by lamsao » Wed Sep 17, 2014 5:03 pm

Ixax wrote:Just wanted to let folks know that we got it working. They never figured out what was causing the big signal drop, but it came back to being around -7 for each channel. When that happened, and we got it working sporadically again, then I moved the 6 Eth upstream and the readings jumped much closer to -3. Works much better with those signal readings now.

I think the 6 Eth post for the connection is probably to blame. Someone had pointed out that they can be tempermental. When I moved it I was very careful to tighten the cable and set it down with as little tension as possible on the post.

Thanks again for the help from you guys.
Hi Ixax,

Where did you download the AllCetonSignalsApp? The file was supposed to be here http://experts.windows.com/frms/windows ... spx#555788 but it is no longer available.

If you still have the app, could you upload it somewhere that I can download? TIA.

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Crash2009

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#18

Post by Crash2009 » Wed Sep 17, 2014 7:08 pm


lamsao

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#19

Post by lamsao » Wed Oct 08, 2014 8:26 pm

Thank you very much.

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