Norton Internet Security AV conflict with Ceton!

[davidm771]

Hi,

I have Win 8.1 and latest firmware on the InfiniTV 6 card with WMC installed. When either Norton NIS or Eset is installed WMC can't find the digital tuner and I can't fix it unless I disable the firewall and reboot. I've tried entering a list of port exception firewall rules which don't work. Maybe I am putting them in the wrong place but pretty sure I'm doing it correctly as was able to open a port for the 'Ceton media ipad companian' app. I've tried running the digital tuner diagnostic app in media center and reseting the controller but that doesnt work. Best solution was to just uninstall the AV software. Also for an $189 card it sure is slow! Switching channels takes 2-3 seconds. Seriously.

Thank you.

[Crash2009]

Switching channels takes 2-3 seconds. Seriously.

What do you have for a hard drive in that box? SSD's seem to improve the speed. http://www.thegreenbutton.tv/forums/vie ... ssd#p78574

[davidm771]

840 evo 256gb with Rapid mode enabled. Anyhow tech support sent me some ports to open up. I had tried all but last one. Here we go again..

Name UDP/TCP Port Range In/Out

RTP UDP 5001-5016 IN/OUT [1]
SSDP UDP 1900 IN/OUT
RTSP TCP 554 OUT
UPnP TCP 2869 IN/OUT
WMDRM UDP 5757-5772 OUT
RESET[2] UDP 12121 IN/OUT

[hvinc]

I had this problem several years ago. After struggling with it for a while, I dumped Norton, installed Microsoft Security Essentials, and never looked back. Haven't had a problem since.

[Crash2009]

If the port adjustments don't improve things,
How great is your signal? http://www.thegreenbutton.tv/forums/vie ... 423#p73423 +/- zero dBmV is optimum, +/- 7.0 dBmV is tolerable.

I understand what you mean when you said "Here we go again!" All these TV details take time to iron out. Eventually it all comes together. This jpg only shows the best slice, I have some -4.0 and some +4.0's

[davidm771]

I think I have it working now cross my fingers until the next reboot. This time I added the [Reset] rule for port 12121 and changed the trust level for the Ceton adapter to 'Full Trust'. Not sure how great the signal is as its split between the main line and my modem. Thanks.

[Crash2009]

Not sure how great the signal is as its split between the main line and my modem. Thanks.

It always is . We lose -3.5 at the split. Zero becomes quite a balancing act.

[davidm771]

I have two coaxial inputs in the apartment. One needs a coupler to hook up the other room does not. However I'm moving my htpc to a room where I need to split the signal for modem and htpc just so the ethernet port has a direct line to the router. I could put the modem in the other room by itself but I think streaming video wirelessly over a wireless bridge would hurt video performance. My router is the Asus Rt-N66U dark knight. Wish it was the AC version. Thanks.

PS: I opened up access to 192.168.200.2 in my firewall. Channel switching seems faster by a split second now. Maybe.

Here are my signal strength readings:

Information From Ceton Card at: http://192.168.200.1
Tuner Instance Used for measurement:0
Number of Frequecies in Cable Card Map:91
Channel List count: 540
Frequency Table Signal SNR Frequency channel#;channel#;...
-12.0 dBmV 37.6 dB 57000 827;829;834;858
-11.1 dBmV 36.6 dB 63000 847;864;905
-12.0 dBmV 37.4 dB 69000 821;823;835
-5.4 dBmV 36.2 dB 111000 399;401;402;435;451;452;453;457;458;459;800
-4.8 dBmV 35.8 dB 129000 916;920
-4.4 dBmV 35.8 dB 135000 922;924
-4.2 dBmV 36.4 dB 141000 810;833
-4.7 dBmV 36.2 dB 147000 293;294;803;819
-4.7 dBmV 36.8 dB 153000 908;909;910
-4.8 dBmV 36.6 dB 159000 842;848;859;906
-5.4 dBmV 35.4 dB 165000 643;644;652;653;654;655;656;658;660;661;662;678;726
-5.5 dBmV 35.6 dB 171000 642;645;646;648;650;657;663;670;673;675;727;728;757
-5.6 dBmV 36.2 dB 177000 839;863;872
-5.8 dBmV 36.0 dB 183000 792;796;904
-5.9 dBmV 35.8 dB 189000 784;788;797;911
-6.2 dBmV 36.2 dB 201000 128;130;133;182;187;190;191;194;196;300;721
-6.5 dBmV 36.0 dB 207000 825;836;855
-6.5 dBmV 36.6 dB 219000 333;915
-6.3 dBmV 36.0 dB 225000 831;851
-5.3 dBmV 36.2 dB 267000 849;850
-5.1 dBmV 35.2 dB 273000 257;599;601;602;603;604;605;606;607;608;609;610
-5.0 dBmV 35.2 dB 279000 56;88;232;238;250;256;284;680;681;704
-4.8 dBmV 36.4 dB 285000 176;195;198;287;338;339;340;682;686;718;1000
-4.5 dBmV 37.1 dB 291000 192;214;225;701;719
-4.5 dBmV 34.9 dB 297000 921
-5.1 dBmV 35.2 dB 303000 621;622;623;624;625;626;627;628;629;630;631;632;633;634
-5.1 dBmV 36.2 dB 309000 197;210;215;220;222;223;224;228;235;236;262;263;264;266
-5.2 dBmV 36.6 dB 315000 202;203;204;205;207;301;302;303;304;305;306;321;326;341;343;366
-5.6 dBmV 36.4 dB 321000 107;126;221;239;241;242;243;248;249;253;254;258;260;278
-5.6 dBmV 36.0 dB 327000 200;322;323;324;325;327;342;344;361;362;363;364;381;382
-5.2 dBmV 35.8 dB 333000 1;404;405;406;407;409;410;450;886;887;888;889;890;891;892;893;929;1001
-5.2 dBmV 35.6 dB 333000 1002
-5.3 dBmV 35.8 dB 333000 1003
-5.2 dBmV 35.6 dB 333000 1004
-5.2 dBmV 35.8 dB 333000 1005
-5.3 dBmV 35.8 dB 333000 1006
-5.2 dBmV 35.6 dB 333000 1007
-5.2 dBmV 35.6 dB 333000 1008
-5.3 dBmV 35.8 dB 333000 1009
-5.3 dBmV 35.8 dB 333000 1010
-5.3 dBmV 35.8 dB 333000 1011
-5.2 dBmV 35.8 dB 333000 1012
-7.0 dBmV 35.6 dB 405000 787;912
-7.0 dBmV 35.1 dB 411000 45;127;201;212;227;233;252;271;272;273;274;276;277;280;281
-7.2 dBmV 35.8 dB 417000 307;659;667;705;706;707;708;709;711;712;713;716;720
-7.2 dBmV 35.6 dB 423000 134;184;640;641;647;649;666;668;674;685;717;722;723;725
-7.4 dBmV 35.2 dB 435000 832;837;875
-7.5 dBmV 35.2 dB 441000 846;854;862
-7.4 dBmV 35.6 dB 447000 791;794;795;860
-6.7 dBmV 36.2 dB 453000 830;841;925
-6.0 dBmV 36.0 dB 459000 824;826;866;907
-5.5 dBmV 37.4 dB 465000 867;868;870
-5.2 dBmV 36.8 dB 471000 828;852
-4.9 dBmV 37.1 dB 477000 84;85;894
-4.7 dBmV 37.1 dB 483000 793;798;799
-4.9 dBmV 36.8 dB 489000 785;789;790;901
-5.1 dBmV 35.4 dB 495000 877;878;883
-5.5 dBmV 35.4 dB 501000 822;913
-5.4 dBmV 36.2 dB 507000 299;724;816;817
-5.1 dBmV 36.6 dB 513000 899;914
-4.8 dBmV 37.4 dB 519000 853;865
-4.3 dBmV 36.8 dB 525000 885;900
-4.2 dBmV 36.6 dB 531000 838;856
-4.3 dBmV 35.6 dB 537000 773;775;871
-4.2 dBmV 35.6 dB 543000 813;818
-3.9 dBmV 36.8 dB 549000 873;874;876
-3.8 dBmV 36.6 dB 555000 783
-3.8 dBmV 35.8 dB 561000 635;636
-3.7 dBmV 36.4 dB 573000 2;4;5;7;11;13;14;15;16;17;19;20;21;79
-3.9 dBmV 37.1 dB 579000 6;9;10;12;23;66;97;245;282;295;845
-2.8 dBmV 37.6 dB 585000 18;22;47;98;99;283;3499
-4.5 dBmV 37.6 dB 597000 24;25;28;29;34;35;38;39;57;59;60;61;62;68
-4.9 dBmV 36.0 dB 603000 3;42;43;44;53;55;58;63;83;234;247
-5.4 dBmV 35.6 dB 609000 26;27;30;32;36;37;40;41;46;71;186;216;251
-5.6 dBmV 36.0 dB 615000 8;31;33;49;50;51;52;54;64;65;67;208
-4.4 dBmV 37.1 dB 621000 843;902;903
-3.4 dBmV 36.8 dB 627000 880;884
-2.8 dBmV 36.4 dB 633000 292;297;805;807
-2.5 dBmV 37.6 dB 639000 296;804;806
-1.9 dBmV 37.1 dB 729000 209;217;237;801;802
-2.7 dBmV 36.8 dB 735000 291;808;814
-2.0 dBmV 36.0 dB 741000 290;815
-1.8 dBmV 36.0 dB 747000 288;289;811
-2.5 dBmV 36.6 dB 753000 501;502;503;504;505;506;507;508;509;510;511;512;513;514;515;516;517;518;519;520;521;522;523;524;525;526;527;528;529;530;531
-3.0 dBmV 36.3 dB 759000 365;400;679;688;702;703
-2.8 dBmV 37.3 dB 765000 259;261;265;269;285
-3.1 dBmV 37.0 dB 771000 125;136;229;231;244;255;279;286
-3.6 dBmV 35.4 dB 777000 135;193;211;218;226;230;240;267;270
-4.1 dBmV 35.9 dB 783000 48;183;199;206;213;268;275;990
-36.3 dBmV 17.9 dB 795000 918
-42.1 dBmV 6.2 dB 795000 2225;2517

[Crash2009]

I have two coaxial inputs in the apartment. One needs a coupler to hook up the other room does not. However I'm moving my HTPC to a room where I need to split the signal for modem and HTPC

Here are my signal strength readings:

Information From Ceton Card at: http://192.168.200.1
Tuner Instance Used for measurement:0
Number of Frequecies in Cable Card Map:91
Channel List count: 540
Frequency Table Signal SNR Frequency channel#;channel#;...
-12.0 dBmV 37.4 dB 69000 821;823;835
-5.4 dBmV 36.2 dB 111000 399;401;402;435;451;452;453;457;458;459;800

Any way to get to the source cable that comes into your apt? The one before the split to the 2 wall warts. Maybe you could bypass the first split, giving you a direct (full power) to the wall wart you want to use.

A 2way splitter loses 3.5, a 3way loses 7.0, From the looks of your signals, there is/are splitters in the line somewhere robbing you of signal strength.

[davidm771]

I would have to call Comcast to see what they can do. I think they've split it so many times outside as that is probably why my signal strengths suck. So I guess I'll have to run the htpc in one room off of a wireless bridge and hook up my cable modem in another room. Hate when you pay top dollar to the cable companies and they're watering down your service.

[Crash2009]

I would have to call Comcast to see what they can do. I think they've split it so many times outside as that is probably why my signal strengths suck. So I guess I'll have to run the HTPC in one room off of a wireless bridge and hook up my cable modem in another room. Hate when you pay top dollar to the cable companies and they're watering down your service.

Could be the building also. As I recall, the last apt I lived in, had a locked box down the hall. Inside that box there was the main line coming in and one coax for each apartment. Somewhere inside your apt, there must be a splitter to the 2 wall warts. Could be in the electrical room, or behind one of the wall wart receptacle covers.

[davidm771]

Now my Norton NIS AV is blocking the tuners again! WTF! Getting tired of this crap!

[Crash2009]

I use MSE also. The only thing I don't like about it, is, that when it does it's daily update, it opens the door for Microsoft Critical Updates, which are forced upon me, even though Updates are turned off.

[davidm771]

Ok I think I got it working today. It was a pain in the arse. I had to go into Nortons History logs and look at what it was rejecting. Default UpnP and SSDP rules where blocking my Ceton adapter at ip 192.168.200.1 or 192.168.200.2 at certain ports despite my overrides. So I unchecked those default rules and it seems to find the tuner now. May not have a completely secure system but I don't care anymore!

[STC]

My personal experience and view:

Norton is bad. It over protects to the point of taking over. A huge hulking slab of bloat ware that leeches all your CPU cycles for no real need or reason.
Crap heuristics that can't detect many infections.

I don't run AV or AS on any of my HTPCs I have built and used over the years. The HTPC is not joined to my domain and is not used to browse web.
Just my 2c. It works for me this way.

[choliscott]

By chance did you go into Norton's "Network Map" & change the Ceton trust level to "Shared"?

http://cetoncorp.com/support/index.php? ... munication

[adam1991]

I use MSE also. The only thing I don't like about it, is, that when it does it's daily update, it opens the door for Microsoft Critical Updates, which are forced upon me, even though Updates are turned off.

I got bit by that, and it screwed me up--suddenly autologin wouldn't work. I had to roll back to a previous restore point.

You have to turn off the Update service itself, in addition to turning off the updater.

[davidm771]

By chance did you go into Norton's "Network Map" & change the Ceton trust level to "Shared"?

http://cetoncorp.com/support/index.php? ... munication

I set it to full trust instead of shared. Anyhow it's working now. Main problem was configuring the port exception rules. Norton says new rules override the old ones but I found that wasn't true. Have to delete or turn off the default ssdt and upnp rules. Thanks.