Ceton Support offers suggestion to uninstall HDHomerun

[volfan6415]

I'm sorry Ceton your support has been helpful to me in the past. But telling me that the solution to my current problem is to uninstall a competitors product is beyond ludicrous. I will gladly try the hotfixes suggested but I am not going to uninstall the HDhomerun software.

Below is the suggested fix i received from Ceton support

Hi __________,

Can you please completely uninstall your HDHomerun software and let us know if your problems persist? We have in the past seen issues arise when third-party tuner software was actively installed.

Additionally, we'd like you to install the following hotfixes to see if they help with your issue:

http://support.microsoft.com/kb/2713128
http://support.microsoft.com/kb/2746119

If your problems persist, please capture an updated diagnostic immediately after you've noticed the problem recurs. If you have any other questions or concerns, please let us know.

Thank you,
Ceton Support

[RyC]

Then stick with the HD HomeRun. It goes the other way too. Ceton's drivers have been reported to interfere with HDHR tuners.

[volfan6415]

The problem I am having is with signal dropout on a specific channel that I can verify is being recorded via the Ceton tuner. I guess I don't understand how another products driver should have anything to do with this.

[barnabas1969]

But if you want further help from them (if the hot fixes don't fix the problem), then you'll need to try it to see what happens.

[RyC]

You won't believe how much random, seemingly unrelated stuff can affect WMC

[PlainEric]

Its like the interaction between the Ceton drivers and Cisco VPN Client. On one of my HTPCs I kept on getting bluescreens. The issue turned out to be a bad reaction between the Ceton drivers and the Cisco VPN client causing my computer to bluescreen.... The ONLY driver that caused this was the Ceton driver. I am now thinking its just a poorly written driver.... :-;

[barnabas1969]

The ONLY driver that caused this was the Ceton driver. I am now thinking its just a poorly written driver.... :-;