Support wait - is this typical?
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Ceton no longer participate in this forum. Official support may still be handled via the Ceton Ticket system.
Ceton no longer participate in this forum. Official support may still be handled via the Ceton Ticket system.
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Support wait - is this typical?
Hi,
I have had a support ticket open for quite some time with no response from them in quite a while. It was opened on the 4th. Their last response to me was on the 11th. Supposedly my ticket had been escalated to engineering but they seem to have dropped the ball.
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Anyone have another way to contact them OTHER than updating my ticket.. which does no good.
I have had a support ticket open for quite some time with no response from them in quite a while. It was opened on the 4th. Their last response to me was on the 11th. Supposedly my ticket had been escalated to engineering but they seem to have dropped the ball.
'
Anyone have another way to contact them OTHER than updating my ticket.. which does no good.
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ZJN-954-98738
Thanks for your help.
Thanks for your help.
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Wow! thanks for getting involved. I've provided the requested info in the ticket.
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I was told my ticket (#ZUP-238-10759) had been escalated to engineering as well. This was back in November.
I tried updating the ticket again a couple days ago with yet another diagnostic capture, but still no response.
This is extremely frustrating.
I tried updating the ticket again a couple days ago with yet another diagnostic capture, but still no response.
This is extremely frustrating.
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Thank you for helping, Motz!
A little more background: The system is a custom build, with DVR functionality being a priority. I went to a local shop with a reputation as expert computer builders and they recommended the Ceton.
Immediately, I began having problems with lost tuners and horrible flickering on numerous channels. The technician at the shop corresponded with Ceton under ticket #ZFV-643-84494.
After a while, I could at least get a signal but still had the awful flickering problem. But then I began experiencing the tuner loss again, having to reboot and run through the entire setup process every single time. I opened my own support ticket and sent several diagnostics.
Unfortunately, by this point a rather serious illness made further effort very difficult and I was no longer getting any response from Ceton. Fast forward to last week when I felt well enough to watch "The Sopranos" on HBO, and after about fifteen minutes the picture froze and the tuners were lost. A couple days later, I try again and have the same problem. Basic channels seem to work, but premium channels tend to lock up.
P.S. I finally solved the flickering problem myself by disabling "adaptive contrast enhancement" in the Intel Graphics control panel. Maybe that will help someone else having the same problem?
A little more background: The system is a custom build, with DVR functionality being a priority. I went to a local shop with a reputation as expert computer builders and they recommended the Ceton.
Immediately, I began having problems with lost tuners and horrible flickering on numerous channels. The technician at the shop corresponded with Ceton under ticket #ZFV-643-84494.
After a while, I could at least get a signal but still had the awful flickering problem. But then I began experiencing the tuner loss again, having to reboot and run through the entire setup process every single time. I opened my own support ticket and sent several diagnostics.
Unfortunately, by this point a rather serious illness made further effort very difficult and I was no longer getting any response from Ceton. Fast forward to last week when I felt well enough to watch "The Sopranos" on HBO, and after about fifteen minutes the picture froze and the tuners were lost. A couple days later, I try again and have the same problem. Basic channels seem to work, but premium channels tend to lock up.
P.S. I finally solved the flickering problem myself by disabling "adaptive contrast enhancement" in the Intel Graphics control panel. Maybe that will help someone else having the same problem?
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STILL absolutely no response from Ceton support. I don't know what else to do. I have spent SO many hours trying to get this issue resolved and have reached the limit of time and energy I can put into it.
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Ryan, it looks like we sent you a reply back in November but we never received a response. It might have ended up in your spam folder, we just sent you another message so let me know if you get it. Check your spam folder as well.
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Thank you for the reply, Joshc.
I'm pretty sure I never got that message in November. Ceton's previous replies got through with no problem, but I kept checking my spam folder anyway. However, I did just receive a new message so I will follow up with that.
Thanks again!
I'm pretty sure I never got that message in November. Ceton's previous replies got through with no problem, but I kept checking my spam folder anyway. However, I did just receive a new message so I will follow up with that.
Thanks again!