Windows 8.1 Pro 64bit CD/DVD drive

[BUDDY]

Hi.
As of recently my CD/DVD drive is no longer recognised except in Control Panel/Device Manager. It shows in this location but with an exclamation mark in a yellow triangle. A click on said drive brings up the Properties box with this message under the General tab:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Unable to Load Device Driver}
%hs device driver could not be loaded.
Error Status was 0x%x

I have done a driver replacement in the appropriate place but to no avail. Interestingly I have two Windows 8.1 boot devices (2x HDDs) inside the desktop. If I boot from the other HDD then the same CD/DVD device is fully operational thus at least revealing that the hardware is fine & something is amiss on the other Windows 8.1 HDD. Any thoughts much appreciated.

Thank you.
JP

[IT Troll]

Sounds like this could be a problem with some of the associated registry settings. Have you changed any recording and playback software? This article includes some methods to fix it.

https://support.microsoft.com/en-au/top ... 9cc38ca53e