Missing Images

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alhaunts

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Missing Images

#1

Post by alhaunts » Fri Aug 12, 2022 11:35 am

Anyone else notice that the "Missing Guide Images" issue is back? Not all images, just maybe 20% of them.

It's been fine here for a couple of months, but now looks like the problem has returned for me anyway.

Guessing it's something on SD's end? Windows 7, OTA 14174.

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garyan2

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#2

Post by garyan2 » Fri Aug 12, 2022 1:10 pm

Yup, getting 404 returns for everything.
- Gary
Keeping WMC alive beyond January 2020. https://garyan2.github.io

sgbroimp

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#3

Post by sgbroimp » Fri Aug 12, 2022 5:30 pm

alhaunts wrote: Fri Aug 12, 2022 11:35 am Anyone else notice that the "Missing Guide Images" issue is back? Not all images, just maybe 20% of them.

It's been fine here for a couple of months, but now looks like the problem has returned for me anyway.

Guessing it's something on SD's end? Windows 7, OTA 14174.
Are you talking about the small Recorded TV Program image icons or the TV channels logos on the live TV?

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#4

Post by Space » Sat Aug 13, 2022 8:00 am

sgbroimp wrote: Fri Aug 12, 2022 5:30 pm
alhaunts wrote: Fri Aug 12, 2022 11:35 am Anyone else notice that the "Missing Guide Images" issue is back? Not all images, just maybe 20% of them.

It's been fine here for a couple of months, but now looks like the problem has returned for me anyway.

Guessing it's something on SD's end? Windows 7, OTA 14174.
Are you talking about the small Recorded TV Program image icons or the TV channels logos on the live TV?
They are talking about the images that are displayed at the bottom of the TV Guide listings when you highlight a timeslot, these images are generally loaded on-the-fly when you display the guide within WMC (the URL that WMC uses to download each image is provided in the guide data that is downloaded and massaged by EPG123). These images are provided by Schedules Direct but the URL used by WMC points to an EPG123 proxy server on your machine so that any needed Schedules Direct login/token info can be added to the request that is eventually sent to Schedules Direct to download the image.

The images associated with Recorded TV recordings are generally referred to as thumbnails and are generated from the recording itself and are not downloaded from anywhere.

The logos are either downloaded by EPG123 from Scheduled Direct, or are provided manually by putting them in the logos folder of EPG123.

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alhaunts

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#5

Post by alhaunts » Sat Aug 13, 2022 11:52 am

What Space said. No errors in the log file, but noticed the amount of data downloaded from SD during the daily update is roughly half of the normal MB's.

Think it's worth bothering Robert K at SD about this or just wait it out?

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#6

Post by cbarbie » Sun Aug 14, 2022 9:24 am

I have been seeing the same thing for a couple of days.

Code: Select all

[8/13/2022 6:44:50 AM] version 1.7.1.7 : token=1b289378452fa251e151c7428835b7d8 , autoRefreshToken=True , cacheImages=True , cacheRetention=90
[8/13/2022 3:36:39 PM] /image/19f03c723a01caa8d11b889464572d546f0e85585ce6f52e410dadbeeab41ef0.jpg: 404 Not Found
[8/13/2022 3:36:39 PM] /image/d2bbb07576495b12baaea2dcca57af8a6bbf5e0f5a727daf50ff6560b1d5532f.jpg: 404 Not Found
[8/13/2022 3:36:39 PM] /image/d1d4bbee08d2ecbf72c6f4bc264c5ec1a931be72168e3326c81dbe3d0bede118.jpg: 404 Not Found
[8/13/2022 3:36:46 PM] /image/054c481ccdc45aaf3915a051ad0b621ab5fc3807f328e3d9ea5ed8a315b2ee27.jpg: 404 Not Found
[8/13/2022 3:36:51 PM] /image/82e07dac11806c6836098131b45921003169f867429bca406ef2832dc1ccdfda.jpg: 404 Not Found
[8/13/2022 3:37:10 PM] /image/fd1f71e20a06eb594c1f6e9189a4e13175d1342ca9eca502400aaacc5b397d49.jpg: 404 Not Found
[8/13/2022 3:37:11 PM] /image/a8ef0724e2a47c49d6f1b194b5276eccb96bf9e09ffe2908b427e166bfd4963b.jpg: 404 Not Found
[8/13/2022 3:37:12 PM] /image/17ceb01c9f471c1373069a525625e7b747326e87f64f26e70f042a8a5da29eb4.jpg: 404 Not Found
[8/13/2022 3:37:15 PM] /image/c2c6b7b3f09f1213ac4007a3dc5c78146c28c07097b873599bf2195b19e8d047.jpg: 404 Not Found
[8/13/2022 3:37:15 PM] /image/5bffce52c1a35469454e5c238848dafbac3865f632968e4bae1ecf958cad3bca.jpg: 404 Not Found
[8/13/2022 3:37:15 PM] /image/bb9126663c012528df001634a226b73e5c78e8cdadb190ed5a9037103027ea9d.jpg: 404 Not Found
[8/13/2022 3:37:19 PM] /image/dba01729edef978a9d1af8d977f57f15f42861683e5a8f5a6350b5e23aec5242.jpg: 404 Not Found
[8/13/2022 3:37:24 PM] /image/e9ca11b5de7218e540e8d3b0702b69ac997cd92bd9c8ebd2650a951c48d2a97c.jpg: 404 Not Found
[8/13/2022 3:37:25 PM] /image/67368a52455d1dff45807ddbb3b6fa33926cf00e7994df5d750d96d91416af81.jpg: 404 Not Found
[8/13/2022 3:37:26 PM] /image/3b73a4e8941cccec0b1d20991789a4bfebdaa9ba8c50dd7f5c794097a7c11b87.jpg: 404 Not Found
[8/13/2022 3:37:28 PM] /image/5555a9c8b00fa77dc0fb06d9a41f0733f58e5d7e7417009687cb90858fbae691.jpg: 404 Not Found
[8/13/2022 3:37:31 PM] /image/7babf3aa29a6b208951321e53735901aa44c7656ede0fb97c65413590de5cacd.jpg: 404 Not Found
[8/13/2022 3:37:47 PM] /image/c1c0e6869e3e2e5bb9cad8f118680eea99054604689b563a2110a260e55df3e0.jpg: 404 Not Found
[8/13/2022 3:37:52 PM] /image/52a668f898ce98509968b95e92b3cbd72956173b2523a073beecaa7bc97738e4.jpg: 404 Not Found
[8/13/2022 3:37:54 PM] /image/8b1642ad2118be59ca470e2cf21b5965919048adf058c56b07bb6804eb460d62.jpg: 404 Not Found
[8/13/2022 3:37:54 PM] /image/6a0a41e1a097bd893dae31d696525eeda6dac7d48684737823f6346f14d8c1bd.jpg: 404 Not Found
[8/13/2022 3:37:54 PM] /image/81e9f5af04ee188d4c98a4bf0d2efb2ebbfd76ef27cacaa866c879e85bfb7282.jpg: 404 Not Found
[8/14/2022 3:57:01 AM] New token detected in registry. token=3fb945f86ed7b11d7cd5fe8815814ee9
[8/14/2022 4:47:02 AM] /image/30465ec84b28e7e2eb4dfab133e446ac99fa93a808602b8e894054b6c8222f60.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/2d84c42859b07cb87d60554afd2be3e4271b6ab60c338e71b30744518c3965f1.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/b0a0df9dc66236edafdb83157323e82613843c56262b268e8741a320a647a4be.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/6938abc89220daab01454e087aef6716ab56e364678cb11c4705618e157ac55c.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/f1d7a76c4248e34b3674762f3ed17bb2ddced8b1be028031b718ee70ae487762.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/c99c87960946c0b69a510a52414a3a233054b6f8057dae7a198c4ff212a90150.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/182bd2224a9a65bc5afdde322f4843d0ac92ca33ace9e0eacff57fe5ec671fda.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/76989a31de084a51cf67a839416892638889dc615b19d6b9156cae7d1dee1fc7.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/29b46b9a2c85eb965435b0cebd60ef5a0f0e7c733571a5138ffaf3788822f8a7.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/bc41e3c1b54b68e2007f4bea8bebbb2d3992e6dd72b078307651cb935a8cb0ce.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/46b3ac878ca1a6875b5e448838d5ad24f8636cbca8d769ae33a715f5d3a5c8ff.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/583195d84d6d324d2f2be75c328b9531d4bf3ab074162876cadf7e012e0157f8.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/34d5014e5ea455270899e2e1ecd598ebd095852e94ba89baa647f8f66879cc48.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/2f403e570c6b7bff1a9d065f3aefb102b6c118bcfb98244d456986680c37ab73.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/15f400dad0124dacd3497271d4f7108b554d5deb5aac55e72f8f234c17f08daa.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/01bfc0a95569154af467ea7e7afad0b255e531eabf6251d6d1735b6a46e5e3e6.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/a60172c7af2b904f896be54a745fc5e5ff344760894f57e6f753d11b88ed7104.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/d8e74c328b52768cb42235107939fef647b9c34ecba6a4e831420f75defe6b29.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/e7d653e69e9e3d81e387e52113d4d527103b876470d1708b00ec975e237ed6b8.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/7d3c0064f879783fcc7f0c05d2f3e2df56611bb37fe02eb2faed733cf1295036.jpg: 404 Not Found
[8/14/2022 4:47:02 AM] /image/cbe216e4a0a3338bfb27131bbe138bcdf20bf500e4f8a405d52ae1ffa0fb10e2.jpg: 404 Not Found
[8/14/2022 4:47:03 AM] /image/de19c9c9776cfcdb8ecce19dd48f9ff001f230d727ffb20ea806c030a68e93ed.jpg: 404 Not Found
[8/14/2022 4:47:03 AM] /image/277355ef84af3380efdea734fe12fec60831073bd835fe2a979f5e3fbfae4730.jpg: 404 Not Found
[8/14/2022 4:47:03 AM] /image/0042e49b2e8970e974f3e9eb35a15a6ad8597b039ea8a993bce78f5e09aaf4cc.jpg: 404 Not Found
[8/14/2022 4:47:03 AM] /image/d4194f3e490cc2d2733189feab211d844a515ce165001f735390b5050aa9bbd2.jpg: 404 Not Found
[8/14/2022 4:47:03 AM] /image/51feba2ea54eb40f5793b7ad4bd4fe76bdf32a8b98a5ee9dbfd1ddad28ca346d.jpg: 404 Not Found
[8/14/2022 4:47:03 AM] /image/e042e2426d85cb0d7145eedd693b2ba50029237700a8078e0637fb908de3ab3b.jpg: 404 Not Found
[8/14/2022 4:47:03 AM] /image/9b092909288cf51e5ce7abbb8406a2e0ac703ea3a9dd6ca14c91e497804d4300.jpg: 404 Not Found
[8/14/2022 4:49:09 AM] /image/b0a0df9dc66236edafdb83157323e82613843c56262b268e8741a320a647a4be.jpg: 404 Not Found
[8/14/2022 4:49:09 AM] /image/2d84c42859b07cb87d60554afd2be3e4271b6ab60c338e71b30744518c3965f1.jpg: 404 Not Found
[8/14/2022 4:49:09 AM] /image/d8e74c328b52768cb42235107939fef647b9c34ecba6a4e831420f75defe6b29.jpg: 404 Not Found
[8/14/2022 4:49:09 AM] /image/38a8f6f4d57339357dd64a0ec498bd8d3c08ae66293f5d692f06805eefc6106a.jpg: 404 Not Found
[8/14/2022 4:49:09 AM] /image/15f400dad0124dacd3497271d4f7108b554d5deb5aac55e72f8f234c17f08daa.jpg: 404 Not Found
[8/14/2022 4:49:20 AM] /image/e7d653e69e9e3d81e387e52113d4d527103b876470d1708b00ec975e237ed6b8.jpg: 404 Not Found
[8/14/2022 4:49:20 AM] /image/0042e49b2e8970e974f3e9eb35a15a6ad8597b039ea8a993bce78f5e09aaf4cc.jpg: 404 Not Found
[8/14/2022 4:49:21 AM] /image/34d5014e5ea455270899e2e1ecd598ebd095852e94ba89baa647f8f66879cc48.jpg: 404 Not Found
[8/14/2022 4:49:23 AM] /image/9b092909288cf51e5ce7abbb8406a2e0ac703ea3a9dd6ca14c91e497804d4300.jpg: 404 Not Found
[8/14/2022 4:49:24 AM] /image/bc41e3c1b54b68e2007f4bea8bebbb2d3992e6dd72b078307651cb935a8cb0ce.jpg: 404 Not Found
[8/14/2022 5:08:31 AM] /image/8c0d573aab5b1e51b4f44b1bcf706f7bf26ddcf0139b72dc57a2b635a016f351.jpg: 404 Not Found
[8/14/2022 5:08:31 AM] /image/6064bc4a440ff976372498ce787887275190b8d8cf776cfd598ab380d1ed89b0.jpg: 404 Not Found
[8/14/2022 5:08:32 AM] /image/dcbbdc64bac8f7b2b684784f535d423ab375bcf61c935a6683c792653a8a21ae.jpg: 404 Not Found
[8/14/2022 5:08:32 AM] /image/be71c50a6fd327790c08aff3869a53a2a8256f16a5082fddf5369d27321e3499.jpg: 404 Not Found
[8/14/2022 5:08:32 AM] /image/644a2d4ab8b4ea6b40112776bf925760b29d5220b550aa4d61447042a01ffefb.jpg: 404 Not Found
[8/14/2022 5:08:32 AM] /image/e8cd1da0d13a5a2f687fba28f0bd083201e0aa2a2eb825b42c8eb25ad731e12f.jpg: 404 Not Found
[8/14/2022 5:08:32 AM] /image/883b3a1c0cb76a51f4b946226a5bf3ae9863be25714083fccb9f21545e6e2839.jpg: 404 Not Found
[8/14/2022 5:08:32 AM] /image/98f3af22e218971b89ec0dc4fb818f9d0ee62e40e29fa7bced607033908b7a0e.jpg: 404 Not Found
[8/14/2022 5:08:33 AM] /image/2a2fa0cddf5364f43490f9d9c1b0586bbf6cd43c5c4b70552a845b20bea4cb1c.jpg: 404 Not Found
[8/14/2022 5:08:34 AM] /image/6c4a8288793fa006a693de7100f30badd793b169255d462b1c5f5d9a871cf0cb.jpg: 404 Not Found
[8/14/2022 5:08:34 AM] /image/df5101111239210f815216e7bb98da9a5307f495b136ed4a51613fe1767cd778.jpg: 404 Not Found
[8/14/2022 5:08:34 AM] /image/05b66b1af1933b6604849b583be4c2bec81fe198af7986d6811f481c894304e0.jpg: 404 Not Found
[8/14/2022 5:08:34 AM] /image/ffd63822bcf3fe3b3a87829ed4f9be35326bc980fc8d35b299d11b6f70c0d8c4.jpg: 404 Not Found
[8/14/2022 5:08:34 AM] /image/c6af320d48fc11eb945749478a4898ef2869f887db9b73c5a1881a04311b1305.jpg: 404 Not Found
[8/14/2022 5:08:35 AM] /image/3c99282ad9d8d1de9bc22ccf50af39f5e6f096d5df2a49e7f914e304424c5068.jpg: 404 Not Found
[8/14/2022 5:08:37 AM] /image/29e0c1ac70c9cf78eabdd73588e34c82aa2e8e6b91db21ea617f1bfd35595ae2.jpg: 404 Not Found
[8/14/2022 5:08:37 AM] /image/bcf4047162f58893fc795ccd8503a1cd4c796661e789e529c2808bc67110ff6c.jpg: 404 Not Found
[8/14/2022 5:11:00 AM] /image/3e91123d2f4f2ebd3e11338619515a56e24a3cd88eeedfc0a8698216e188746a.jpg: 404 Not Found
[8/14/2022 5:11:10 AM] /image/8ea906f7794954de88df1d4900b7ab7d7d657216404b275230786b4afe5efb36.jpg: 404 Not Found
[8/14/2022 5:11:30 AM] /image/19663ca0fe4a7a94c3f8a75a44fc55b391a6a10d8b060bfacfc8acd2765c373f.jpg: 404 Not Found
[8/14/2022 5:11:31 AM] /image/ddfc52ba80a412b33b0473cd3bf2da5154ac05411eef4d057cd6a0d3df94f455.jpg: 404 Not Found
[8/14/2022 5:11:32 AM] /image/a2dc44abb0246ea5ef436d5c9b771b55218d621f41bcba7e86d0a81030a11c7d.jpg: 404 Not Found

cbarbie

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#7

Post by cbarbie » Sun Aug 21, 2022 6:14 pm

Still seeing them everyday...

Code: Select all

[8/21/2022 9:52:03 AM] /image/941ec8c3fc40f98d09854305d6e54e6d41911a8fd1bc7b0a39d1d2916ddcf6c6.jpg: 404 Not Found
[8/21/2022 1:01:13 PM] /image/7f9b0a1d9a3378d752a01327906396b0824fd813d12633ddfd7f104c1cc9d729.jpg: 404 Not Found
[8/21/2022 1:01:15 PM] /image/838984ff116f95c2a8624206ea1eecc17fdff206e9d3fed4f3f154c04bd2474d.jpg: 404 Not Found
[8/21/2022 1:01:21 PM] /image/5f726c5d968e352e5c1c48b321d620c7371b4dcef087615aa3cf87a141fa8a84.jpg: 404 Not Found
[8/21/2022 1:12:20 PM] /image/0e1387b719e88af8cc33074d77e809873280993b81abc5b9a2596f404760a7ee.jpg: 404 Not Found

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garyan2

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#8

Post by garyan2 » Thu Aug 25, 2022 2:07 am

Okay, SD is engaged on this issue and we are looking for some folks to test out some new software on the SD servers that provide the images. If you would like to help out SD, send me your login name and your external IP address so they can give you access to the image servers. I will forward that information to SD and they can contact you if they decide to include you in the testing.

email to support@garyan2.net
- Gary
Keeping WMC alive beyond January 2020. https://garyan2.github.io

cbarbie

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#9

Post by cbarbie » Thu Aug 25, 2022 4:01 am

Info sent

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alhaunts

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#10

Post by alhaunts » Thu Aug 25, 2022 11:09 am

Count me in.

Boozley

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#11

Post by Boozley » Wed Sep 07, 2022 1:28 pm

Hi,
Is this a global ongoing issue?
The only image links I am getting in my xmltv file are ones for movies from tmdb
Mine is a new setup so not sure if it's caused by this or something I have done
Thanks

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kanipek

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#12

Post by kanipek » Wed Sep 07, 2022 2:34 pm

Boozley wrote: Wed Sep 07, 2022 1:28 pm The only image links I am getting in my xmltv file are ones for movies from tmdb
Mine is a new setup so not sure if it's caused by this or something I have done
Thanks
That Is what I am also seeing. No images except for films. I would your setup is working. We just have to wait for the issue to get resolved.

Space

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#13

Post by Space » Thu Sep 08, 2022 3:47 am

I just added all the HBO/Cinemax channels to my lineup (usually disabled) due to the free preview happening this week. Looking at a bunch of the upcoming movies, I noticed about 5% (very rough estimate) of them are missing images, and a bunch of "404 not found" error messages can be found in the server.log.

I also noticed that a lot of the movies that have simple one-word names display images from completely different movies that just happen to have that same single word in their longer title. Examples:

"Moon" (2009) has the image for "New Moon" (2009) (The Twilight Saga)
"Pines" (2022) has the image for "Under the Pines" (2022)
"Pure" (2021) has the image for "A Pure Place" (2021)
"Limbo" (2020) has the image for "Sitting In Limbo" (2020)

(I had added links for all the movies above, but I had to remove some of them due to a 5-link limitation by this site)

I understand that some of these are obscure/short movies, but I would rather there be NO image than an incorrect image. By having an incorrect image it makes me skip that movie as something that does not interest me (if the image depicts a movie I am not interested in) whereas if the image was missing I would pay closer attention to the description.

If this is an issue with Schedules Direct or their provider, there may not be much that can be done, but if these were picked by EPG123, then I would say that there should be a check in there at least for one-word titles, that would not allow images for multi-word titles to be assigned to them. I would assume this could also happen for two-word (or even three-word) titles, but I would also assume it would occur much less often.

I would also say if there are multiple matches, it should not just pick one, it should just result in no image (although see below).

These suggestions are based on my belief that no image is better than an incorrect image, although I would like to know the percentage of time selecting one out of the multiple movies that are returned by the query is the correct choice. If it is high, it might make sense to do so in certain situations (although I think if the query is a single word movie title and the result is multiple word titles, this is a situation where you should not use any of those images).

Note that the above is just an abbreviated list of the exceptions I found while just looking at the HBO/Cinemax movies (although some may be movies on other channels I happened to notice), I'm guessing there are many more that fall outside this narrow parameter.

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garyan2

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#14

Post by garyan2 » Thu Sep 08, 2022 5:30 am

There are 2 things going on here. Due to the SD image server being down currently, you're not getting any from them. If you were, they would be 99.9999% correct. But since you aren't, EPG123 queries TMDB for a movie image matching the title and year of release +/- 1. Regardless of how many results there are, EPG123 picks the first one which is supposed to be the best match. If it is wrong, then either TMDB doesn't have the movie in its database, or their algorithm isn't optimized.

When the SD image server comes back online, you can clear your cache and get all the images from SD rather than continue using the images from TMDB.

Using TMDB, even with multiple results to the query, you can still get the wrong image if they don't have requested movie in their database. I'm not going to do an exact match verification either since SD can have a movie with a ":" whereas TMDB will use a '-', or nothing. Slight text differences for the same title/movie would reject a perfectly good result. Considering most of the movie posters you are seeing are correct, I would say that the current method is good enough because right now they are all coming from TMDB.
- Gary
Keeping WMC alive beyond January 2020. https://garyan2.github.io

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