No tv signal on all channels

[habsfan]

I had my Infinitv since it released and haven't had any issues. All of a sudden I got a message that it could not record a show tonight because there was no tv signal. I tried to access different channels and they all say no tv signal available. I ran through the ceton diagnostics and on the Device tab, I have all green checks. On the cable card tab, 1-9 have green checks while 10 has a magnifying glass. When I type in a channel to tune (I tried several) they all say fail to tune. I also tried to unplug the cable card and checked all the connections which are fine.

I called comcast and they are sending a tech out. I was just wondering if this seems like a cable card issue or a problem with the Infinitv. Is there any other troubleshooting I should do?

Thanks!

[habsfan]

I went to Comcast and picked up a new cable card just in case and I had the same issue. The tech came out and checked the signal levels and they were fine and not what was being reported by the Cetoan diagnostics (currently -47.1). I believe he had it reporting around -8 when hooked up to his meter. He said it had to be either a bad tuner or the connector on the back of the of the Ceton that the cable wire plugs into. I opened a ticket with ceton so I'll see what they say but it looks like I need to get a new card. Luckily the price is now half of what I originally paid.

[habsfan]

Gotta love Comcast when it comes to cable cards. Ceton had me clear the channel map and it never downloaded a new one so I called Comcast to resend the signal. It never did download it so I called back and was told there is an issue in my area with cable cards. Nothing like wasting an entire day on this. I just tried it this morning and signal levels are all -6.0db and working perfectly.

[erkotz]

I went to Comcast and picked up a new cable card just in case and I had the same issue. The tech came out and checked the signal levels and they were fine and not what was being reported by the Cetoan diagnostics (currently -47.1). I believe he had it reporting around -8 when hooked up to his meter. He said it had to be either a bad tuner or the connector on the back of the of the Ceton that the cable wire plugs into. I opened a ticket with ceton so I'll see what they say but it looks like I need to get a new card. Luckily the price is now half of what I originally paid.

Signal levels are per-channel (technically per QAM), so most likely you and the rep weren't comparing the same thing, but without more data I can't say. If you don't get anywhere tomorrow, feel free to PM me your ticket #.